Erica Farias
Lancaster,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Homemaker
Self Employed
Lancaster, CA
01.2008 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
IT Technician/Runner
USCB America
Los Angeles, CA
10.2001 - 12.2007
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
Associate of Arts - Liberal Arts Natural Sciences And Mathematics
Los Angeles City College
Los Angeles, CA12-2014
High School Diploma -
Staple Motley High School
Staples, MN06-2001
Skills
- Planning
- Verbal Communication
- Microsoft Office
- Problem Resolution
- Bilingual in English and Spanish
- Multitasking
- Supervision and leadership
- Resourceful
- Knowledge of office equipment
Timeline
Homemaker
Self Employed
01.2008 - Current
IT Technician/Runner
USCB America
10.2001 - 12.2007
Associate of Arts - Liberal Arts Natural Sciences And Mathematics
Los Angeles City College
High School Diploma -
Staple Motley High School
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