Erica Farmer
Cleveland,TN
Summary
Dynamic and dependable professional with extensive experience in scheduling and communications at University Surgical Associates. Proven ability to enhance patient flow and streamline operations through excellent organizational skills and a friendly, positive attitude. Adept at managing multiple tasks while ensuring high-quality customer service and effective teamwork.
I proudly served in the US Navy from August 2004 to October 2007.
Overview
16
16
years of professional experience
Work History
Communications/Scheduling
University Surgical Associates
04.2025 - Current
- answering phones
- scheduling appointment for new and est. patients
- work on incoming patient referrals
Surgery Scheduler
GI Associates of Cleveland
07.2024 - 04.2025
- schedule colonoscopies and egd
- maintain doctors' schedule
- prep surgery orders and packets
- insurance authorizations and dect.
- put orders in the hospital system
- surgical clearances
Central Supply Clerk
TN State Veterans' Home
07.2022 - 07.2024
- order supplies
- maintain inventory of supplies
- stock central supply and supply closets on the floors
Surgery Scheduler
Gi Associates of Cleveland
04.2021 - 07.2022
- scheduled colonscopies and egd
- surgical clearances
- maintain dr schedules
- prep order packets
- authorizations for insurance and check dect.
Surgery Scheduler and Communications
University Surgical Assoicates
04.2015 - 04.2021
- scheduled surgeries
- authorizations for procedures for insurances
- maintain doctor schedules
- answered phones
- worked incoming referrals for new and establish patients
- scheduled and rescheduled patients
Medical Records Clerk/Receptionist
Center For Sports Medicine & Orthopaedic
06.2009 - 04.2015
- prep charts
- scanned paperwork into charts
- checked in/out patients
- verified insurances
- collect copays
Education
Walker Valley High School
Cleveland,TN05-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Communications/Scheduling
University Surgical Associates
04.2025 - Current
Surgery Scheduler
GI Associates of Cleveland
07.2024 - 04.2025
Central Supply Clerk
TN State Veterans' Home
07.2022 - 07.2024
Surgery Scheduler
Gi Associates of Cleveland
04.2021 - 07.2022
Surgery Scheduler and Communications
University Surgical Assoicates
04.2015 - 04.2021
Medical Records Clerk/Receptionist
Center For Sports Medicine & Orthopaedic
06.2009 - 04.2015
Walker Valley High School
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