Erica Farrell
Newton,NJ
Summary
Organized and dependable candidate successful at managing multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
18
18
years of professional experience
Work History
Small Business Owner/Product Retailer, Network Marketing
LuLaRoe
07.2016 - 07.2017
- Managed daily operations for a thriving small business, guaranteeing streamlined procedures and exceptional services.
- Delivered exceptional customer service resulting in a devoted clientele with personalized care and prompt resolution of issues.
- Utilized social media platforms to generate leads and maximize brand identity.
- Successfully expanded client base and generated more sales opportunities through proactive networking strategies.
- Utilized online platforms, social media, and traditional advertising strategies to reach target audiences with high efficiency.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Ensured timely fulfillment of customer shipping needs through the completion of purchase orders and customer invoices.
Purchasing Manager
Quaker Pet Group
05.2009 - 09.2010
- Built solid partnerships with vendors, ensuring favorable pricing agreements through effective sourcing strategies.
- Implemented efficient purchasing strategies to maintain adequate inventory levels.
- Managed supplier relationships to ensure timely delivery of products and services.
- Negotiated contracts and pricing with suppliers, resulting in cost savings.
- Ensured proper authorization and monitoring of purchase orders and consumables with CIS Software.
- Conducted monthly checks to reconcile open purchase orders.
- Enhanced inventory control by utilizing demand forecasting techniques and adopting just-in-time purchasing strategies.
- Generated reports, documents and analysis in CIS software program for senior management review and approval.
Membership Sales Representative
The Atlantic Club
11.2008 - 05.2009
- Contacted and engaged potential and former members for increased prospecting outcomes.
- Handled the negotiation of sale and service terms with members
- Handled the collection and recording of monies received from contract sales and facility use.
- Increase sales by building strong customer relationships and effectively communicating advertisement program benefits to prospective members
- Increased client engagement by actively networking through frequent telephone, computer, and personal interactions for generating new business opportunities.
- Enhanced establishment personnel's knowledge of equipment use through comprehensive training sessions on electronics.
Customer Service Manager
Sherpa Pet Group
11.2007 - 10.2008
- Oversaw and directed a team of six personnel within the customer service department
- Managed the needs and requirements of major commercial and boutique accounts through extensive follow-up procedures
- Collaborated with new customers to establish and manage their accounts, while implementing cutting-edge systems.
- Diplomatically resolved and effectively managed public relations matters with success
- Streamlined customer service operations by developing and implementing new policies and procedures, resulting in improved client satisfaction.
- Achieved workflow efficiencies, delivered excellent customer service, and upheld quality assurance.
Key Partner
Brighton Collectibles
09.2006 - 11.2007
- Delivered exceptional customer service and assisted with sales transactions in a high-end retail environment
- Maintained strong customer loyalty by providing attentive service and resolving any concerns or issues.
- Managed and supervised daily store operations to guarantee excellent customer experience
- Implemented strong supervision guidelines to maintain optimal product inventory levels while consistently conducting thorough inspections for correct quantity and quality
- Achieved improved display merchandising and visual standards by leveraging the use of promotional materials, including the development of attention-grabbing window displays.
- Earned the trust of store managers and employees by effectively communicating and establishing positive relationships.
Manager
Merriam Gateway Health & Fitness Center
08.2004 - 09.2006
- Maintained responsibility for organizing, training, scheduling, and supervising a workforce of forty
- Ensured excellent customer satisfaction by diplomatically handling member complaints
- Produced daily reports and generated cash projections for owners
- Implemented scheduled maintenance procedures to maximize efficiency and longevity of equipment
- Developed and executed effective advertising campaigns to drive increased sales and usage of the center.
- Organized and oversaw various promotional events and community service initiatives.
Assistant Manager
Merriam Gateway Health & Fitness Center
03.1999 - 08.2004
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained employees on general procedures, gym rules and duties.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented safety protocols to minimize injury incidents among staff and members during workouts or classes.
Education
Associate of Fine Arts -
Sussex County Community College
Newton, NJ12.2007
Skills
- Hardworking, well-organized, detail-oriented, diplomatic, management professional
- Excellent interpersonal and technical skills, phone manner, and business etiquette
- Interface well with others including patrons, professionals, and clients
- Effective team player that understands the value of working together towards a common goal
- Proficient in Windows and Mac operating systems, Microsoft Office, Outlook, and Internet Explorer
- Easily learn specific industry systems, software, and procedures
Timeline
Small Business Owner/Product Retailer, Network Marketing
LuLaRoe
07.2016 - 07.2017
Purchasing Manager
Quaker Pet Group
05.2009 - 09.2010
Membership Sales Representative
The Atlantic Club
11.2008 - 05.2009
Customer Service Manager
Sherpa Pet Group
11.2007 - 10.2008
Key Partner
Brighton Collectibles
09.2006 - 11.2007
Manager
Merriam Gateway Health & Fitness Center
08.2004 - 09.2006
Assistant Manager
Merriam Gateway Health & Fitness Center
03.1999 - 08.2004
Associate of Fine Arts -
Sussex County Community College
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