Erica Farrin
Tacoma,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Multicare Healthcare System
02.2021 - Current
- Schedule lab appointments in Epic
- Document communication with clients
- Place lab orders
- Correct lab reports and billing errors
- Communicates with patients and providers to correct errors and answer any questions
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
Patient Service Representative
Multicare Healthcare System
05.2017 - 02.2021
- Patient registrations and order entry
- Phlebotomy and specimen processing
- Professional interaction with doctors and other clinic staff regarding patient orders and specimen collection
- Processing add-on orders
Customer Service
Walgreens
11.2014 - 05.2017
- Work with customers to find and purchase products
- Do inventory and stock products
- Watch for and recognize security risks and thefts
Education
medical assistant phlebotomist -
Bates Technical College
cosmetology license -
Univeristy of Alaska FAirbanks
Skills
- Proficient with Epic and Sunquest and HC1
- Teamwork and partnership
- Continuous learning and improvement
- Professional interaction with doctors
- Clarifying orders
- Specimen collection
- Training new hires
- Conflict resolution
- Complaint handling
- Active listening
- Customer relations
- Professional telephone demeanor
- De-escalation techniques
References
- Heather Stevens, Supervisor, Lab System Float Pool, 253-403-6928
- Luana Ugalde, Direct Supervisor, Laboratories Northwest, 253-403-1492
Timeline
Customer Service Representative
Multicare Healthcare System
02.2021 - Current
Patient Service Representative
Multicare Healthcare System
05.2017 - 02.2021
Customer Service
Walgreens
11.2014 - 05.2017
cosmetology license -
Univeristy of Alaska FAirbanks
medical assistant phlebotomist -
Bates Technical College
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