Dispatcher
Interstate Northeast
07.2025 - 08.2025
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
