Erica Feliciano

Successes:

• Consistently ranked among top 10% of sales representatives for exceeding monthly sales quotas by an average of 25%.
• Recognized for outstanding customer service, resulting in a 98% customer satisfaction rate.
• Successfully upsold premium data plans, leading to a 30% increase in average transaction value.
• Played a key role in a regional sales competition, achieving 1st place and contributing to team's overall victory.

Duties and Responsibilities:

• Greeted customers warmly, engaging in conversations to identify their needs and preferences.
• Provided in-depth product knowledge and educated customers on the features and benefits of T-Mobile plans and devices.
• Utilized consultative selling techniques to address customer objections and position T-Mobile products as solutions.
• Managed point-of-sale transactions, including contract activations, device upgrades, and account modifications.
• Actively participated in weekly sales training sessions to stay updated on new products, promotions, and sales strategies.

• Greeted clients and visitors in a friendly and professional manner, offering assistance and guiding them to appropriate departments.
• Managed incoming and outgoing calls, forwarding calls, and taking accurate messages when necessary.
• Scheduled appointments and maintained the office calendar, ensuring optimal resource utilization.
• Coordinated with real estate agents, lenders, and legal professionals to facilitate smooth and accurate title transactions.