Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Erica Ferguson

West Milton,OH

Summary

Dynamic National Board Certified Hearing Instrument Specialist with a proven track record at AudioNova and Miracle Ear, excelling in client support and strategic decision-making. Achieved Board Certification while enhancing sales performance through effective retail strategies. Known for strong organizational skills and adaptability, fostering collaboration and delivering exceptional patient care in fast-paced environments. Has a hands on approach to problem solving in fast paced environments to keep on task and on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HCP

AudioNova
02.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

HCP

Miracle Ear
12.2017 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Achieved my Board Certification while working full time seeing patients and fitting hearing devices
  • Trained and helped new HCP's get their licenses to fit hearing aids.
  • Worked multiple offices to keep facilities running full time.
  • Worked as a Sales Closer for BHE.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Increased sales performance by developing and implementing effective retail strategies.
  • Trained retail staff on cosmetic product knowledge, boosting employee confidence in selling strategies and recommendations.
  • Optimized retail space usage by designing and implementing custom shelving solutions.
  • Developed new wholesale and retail customers through direct advertising and promotional campaigns.
  • Managed relationships with key retail partners, fostering collaboration on joint promotions and events.

Hospice Caregiver

Hospice of Dayton
11.2010 - 10.2017
  • Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
  • Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
  • Worked as in home for the Dayton VA. for a ALS patient full time

HCP Trainee to HCP

Wise Hearing Solutions
05.2006 - 06.2010
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Supported organizational objectives with help from existing employees.
  • Obtained my HIS license.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Interacted with customers under supervision to support operational objectives.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Worked out of 2 offices treating patients for hearing difficulties.
  • Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
  • Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
  • Participated in weekly team meetings to offer insights, fostering collaborative work environment.
  • Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
  • Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
  • Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
  • Contributed to inventory management, ensuring optimal stock levels and minimizing waste.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Education

High School Diploma -

Newton High School
Pleasant Hill, Ohio
06.1990

Skills

  • Positive interpersonal skills
  • Effective team collaboration
  • Client support
  • Analytical problem-solving
  • Strategic decision-making
  • Conflict resolution
  • Clear verbal communication
  • Detail-oriented approach
  • Adaptable to changing environments
  • Reliable and accountable
  • Proficient multitasking
  • Strong verbal communication
  • Critical analysis
  • Strong organizational skills
  • Composed in high-stress situations
  • Effective listening

Affiliations

  • International Hearing Society

Certification

  • Licensed HIS - April 2, 2008
  • BC-HIS License - November 17, 2023

Timeline

HCP

AudioNova
02.2025 - Current

HCP

Miracle Ear
12.2017 - 02.2025

Hospice Caregiver

Hospice of Dayton
11.2010 - 10.2017

HCP Trainee to HCP

Wise Hearing Solutions
05.2006 - 06.2010

High School Diploma -

Newton High School

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