Erica Gilliam
Clarksville,TN
Summary
High-energy Store Manager bringing extensive experience in retail/ customer service settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Maintained positive attitude in order to boost moral.
Overview
6
6
years of professional experience
Work History
Bartender
Strawberry Alley Ale Works
10.2022 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Addressed potential conflicts or disturbances among patrons to manager.
- Opened and closed bar to the best standards.
- Participated in high level events.
Store Manager
Fort Campbell Historical Foundation
08.2018 - Current
- Proficient in QuickBooks and Microsoft Office
- Make sure all merchandise is in stock/ prepare things to be reordered.
- Process online orders through PayPal and make sure the orders are in the post office in a timely manner.
- Paid bills to vendors/ other monthly services.
- Filed taxes every month through the Tennessee Department of Revenue.
- Update and customize gift shop website.
- Monthly reconciliations of financial account.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Problem solved issues with guests to satisfactory levels.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
No Degree - Pre-Veterinary Medicine
Austin Peay State University
ClarksvilleHigh School Diploma -
Clarksville High School
Clarksville05.2015
Skills
- Health codes compliance
- Payment Processing
- Suggestive Selling
- Basic accounting
- Inventory
- Customer Service
Timeline
Bartender
Strawberry Alley Ale Works
10.2022 - Current
Store Manager
Fort Campbell Historical Foundation
08.2018 - Current
No Degree - Pre-Veterinary Medicine
Austin Peay State University
High School Diploma -
Clarksville High School
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