ERICA FLEMING

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• Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
• Followed up with patients to reschedule missed appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.

• Schedule, reschedule, and cancel office appointments
• Schedule procedures
• Message doctors when patients have concerns or issues
• Handle all incoming calls and outbound calling to follow up with patients
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
• Met customer call guidelines for service levels, handle time and productivity.

• Scheduled procedures and doctor appointments for patients
• Make copies and fax medical records as required
• Scheduled and rescheduled appointments
• Check out patients
• Answer telephone calls and transfer them to the correct department
• Submit orders through insurance for radiology

• Provided primary customer support to internal and external customers in a fast-paced environment
• Fielded customer questions regarding sales and current prices and upcoming company changes
• Handel all incoming calls from family members and referral sources

• Performed monthly inventory and maintained office and medical supply counts
• Help with office duties as in walk-ins, schedule appointments in different office locations
• Processing orders for new and existing patients for medical equipment
• Assist patients via phone with issues they may have with equipment
• Schedule deliveries for equipment
• Answer calls for doctor office and new referral sources

• Managed a high flow call volume
• Meet daily call handling time
• Scored in top 10% of employees in successful resolution of issues
• Answered customer telephone calls promptly and in an appropriate manner
• Notify customers of suspicious activity on the card
• Reissued new cards once the account was closed due to fraudulent activity
• Closed credit/ debit cards when requested

• Bussed and reset tables and kept the dining room and work areas clean
• Effectively listened to, understood and clarified guest concerns and issues
• Routinely carried large loads of dishes to the kitchen for washing
• Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests
• Assisted with guest inquiries, take-out orders and restaurant cleanliness
• Assisted co-workers whenever possible
• Removed discontinued, old and slow-moving items from shelves
• Accepted payments from customers and gives receipt
• Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread