Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Fletcher

Greeneville,TN

Summary

As an Assistant Registrar with 9 years of experience in higher education and 6 years as an Assistant Office Manager in an Oncology/Hematology office, I am a highly-motivated professional who is always eager to take on new challenges. My exceptional interpersonal skills, strong work ethic, and adaptability make me an asset to any team. I am adept at working effectively and efficiently without supervision and am always eager to learn new skills. My focus on continuous improvement and implementing process enhancements has helped boost team productivity and office efficiency in the past. My strengths in relationship building and communication, attention to detail, and financial expertise have led to successful reporting, event and travel planning, vendor relations, and budgeting. If you are looking for a dedicated team player who is focused on improving your organization's productivity and efficiency, I am confident that I can be a valuable addition to your team.

Overview

15
15
years of professional experience

Work History

Assistant Registrar NCAA Certification

East Tennessee State University
Johnson City, Tennessee
10.2022 - Current
  • Managed and maintained database of athlete's academic history, waivers, and evaluations.
  • Created new systems for transfer evaluations, spreadsheets, and certification.
  • Enforced regulations regarding eligibility requirements for student-athletes.
  • Monitored NCAA compliance standards within the athletic department.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated efforts between various departments in order to ensure smooth operations.
  • Trained workers in company procedures or policies.
  • Processed student records such as transcripts, enrollment verifications, and degree audits.
  • Maintained files on each student-athlete related to matriculation, graduation requirements, curriculum, and major changes.
  • Verified the accuracy of student records including name changes, address updates, and grade changes.
  • Worked closely with athletic advisors to ensure students had appropriate courses for their major and minor needs.
  • Completed evaluations on all prospective athletes who wanted to transfer to ETSU.
  • Completed academic certification in August, December, and May on all student athletes to ensure eligibility.
  • Provided data to the Athletic Compliance Office for GSR and APR reporting.
  • Provides assistance in the Records Office with various tasks, supervising the staff, and supervising the Graduate Assistant.

Office Coordinator / Registrar

East Tennessee State University
Johnson City, TN
07.2019 - 10.2022
  • Supervises the Graduate Assist for the Office of the Registrar.
  • Assists with the transfer evaluations for all incoming athletes.
  • Assists with the Fall, Spring, and Summer certification process for all student athletes.
  • Prepares and maintains 13 budget spreadsheets to assist with maintaining four budget accounts for the Registrar.
  • Use EBUCS purchasing system to create purchase orders.
  • Reviews and coordinates all aspects of the budget process.
  • Uses TRS- time reporting system to collect and record all 19-full time employee time.
  • Answer staff questions about time reporting policies and procedures.
  • Manage the general office procedures and practices such as leave requests, and the Registrar communication book.
  • Manages and schedules the 2 conference rooms in the office.
  • Manages the Registrars calendar and makes appointments/meetings as necessary.
  • Composes memos, letters, documents, and forms.
  • Provides students/guests with directions on the campus.
  • Answers phone and manage calls for the Registrar.
  • Assist with the coordination of the Commencement ceremonies for May and December.

Receptionist/Office Coordinator

Nu Hearing Center
Greeneville, TN
06.2018 - 06.2019
  • Assist patients with a professional approach and provided friendly, knowledgeable assistance
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers
  • Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity
  • Coordinated daily and weekly schedules and monthly calendar obligations
  • Entered data in HearForm software to keep records
  • Submitted and processed insurance claims to conduct medical code verifications and assessments
  • Collected, posted and managed patient account payments
  • Maintained all financial records to verify timely clearance of all credit and debit activities

Telecounselor

Tusculum University
Tusculum, TN
08.2017 - 06.2019
  • Verified information in computer system to check for updated data and accuracy.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Obtained scanned records and uploaded into company databases.
  • Documented, maintained and tracked prospective student applications.
  • Provide accurate and appropriate information in response to student/parent questions.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Operated mail processing equipment and manually sorted mail, daily and bulk mailings.

Realtor

KW Johnson City Keller Williams Realty
Johnson City, TN
01.2017 - 01.2018
  • Counseled customers on market current status for residential and land markets.
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Educated clients on the current real estate market and answered any questions they had.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Wrote contract documents, purchase agreements and closing statements. Verified that the legal formalities were completed prior to closing dates. Actively follow-up with prospects and leads.


Assistant Office Manager

Tennessee Cancer Specialists
Greeneville, TN
02.2011 - 10.2016
  • Completed evaluations of new employees to determine strengths and customize training
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Completed FMLA paperwork
  • Pre-certifications for diagnostic testing, medication, and chemo treatments
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
  • Managed two physicians calendars, including scheduling patient appointments and procedures
  • Communicated with patients with compassion while keeping medical information private
  • Worked closely with the office manager to maintain day-to-day operations
  • Served as a liaison between management, clinical staff and the patients
  • Transcribed medical orders for procedures and laboratory tests
  • Maintained all financial records to verify timely clearance of all credit and debit activities

Telecounselor

Tusculum University
Greeneville, TN
08.2009 - 05.2011
  • Verified information in computer system to check for updated data and accuracy.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Obtained scanned records and uploaded into company databases.
  • Documented, maintained and tracked prospective student applications.
  • Provide accurate and appropriate information in response to student/parent questions.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Operated mail processing equipment and manually sorted mail, daily and bulk mailings.

Education

Master of Education - Educational Leadership

East Tennessee State University
Johnson City, TN
08-2022

Bachelor of Science - Business Administration

Tusculum University
05.2020

Real Estate

Kaplan University
2017

Doctor of Education - Educational Leadership

East Tennessee State University
Johnson City

Walter's State Community College

Skills

  • Evaluation of transcripts
  • Multitasking ability
  • Detail-oriented
  • Training and development
  • Computer proficiency
  • File/records maintenance
  • Process improvement
  • Results-oriented
  • Knowledge of NCAA rules and regulations
  • Knowledge of FERPA
  • Verifying data accuracy
  • Ability to work independently and as a team
  • Accounts payable and receivable knowledge
  • Curriculum understanding
  • Strong Organization
  • Policy Interpretation
  • Records Management
  • Strong Problem Solver
  • Expense Tracking
  • Budget Planning
  • Invoice Processing
  • Confidential Document Control
  • HIPAA Compliance
  • Healthcare Regulations
  • Insurance Verification
  • Meeting Coordination
  • Process Implementation
  • Employee Supervision
  • Employee Recruitment and Hiring

References

Dr. Susan Epps

509 1/2 Franklin Street

Johnson City, TN 37604

423-439-7609

epps@etsu.edu

Andrew Howell

1102 Rock Creek Road

Erwin, TN 37650

423-735-8783

Email: howella@etsu.edu

Dr. LaDonna Hutchins

733 Gravely Rd.

Kingsport, TN 37660

423-278-6205

Email: Hutchinl@etsu.edu

Melissa Ripley
45 Faulkner Rd.

Chuckey, TN 37641
423-335-1611
Email: Etwha2012@gmail.com

Timeline

Assistant Registrar NCAA Certification

East Tennessee State University
10.2022 - Current

Office Coordinator / Registrar

East Tennessee State University
07.2019 - 10.2022

Receptionist/Office Coordinator

Nu Hearing Center
06.2018 - 06.2019

Telecounselor

Tusculum University
08.2017 - 06.2019

Realtor

KW Johnson City Keller Williams Realty
01.2017 - 01.2018

Assistant Office Manager

Tennessee Cancer Specialists
02.2011 - 10.2016

Telecounselor

Tusculum University
08.2009 - 05.2011

Master of Education - Educational Leadership

East Tennessee State University

Bachelor of Science - Business Administration

Tusculum University

Real Estate

Kaplan University

Doctor of Education - Educational Leadership

East Tennessee State University

Walter's State Community College

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Erica Fletcher