ERICA FLOWERS
Lexington,KY
Summary
Experienced Human Resources Professional
Professional HR leader with deep expertise in talent management, employee relations, and organizational development. Proven ability to drive strategic initiatives, foster collaborative environments, and deliver impactful results. Adept at navigating complex challenges, prioritizing team needs, and promoting culture of continuous improvement. Skilled in conflict resolution, performance management, and aligning HR strategies with business goals.
Overview
23
23
years of professional experience
Work History
Regional Human Resources Business Partner
Exceptional Living Centers
05.2022 - Current
- Support 10 long term care homes in the Central Kentucky region
- Partner with operational leaders and HR to build partnerships for forward movement in operations and HR
- Travel up to 4 days a week throughout the Central KY/Southern region and assist operations and Site HRBP's where needed
- Partner closely with executive team members and Admins to better understand the needs of the company
- Oversee Employee Investigations
- Coach, lead, and mentor team members to meet objectives
- Create job descriptions for new hires
- Evaluate current team members/leadership to identify areas of improvement
- Provide insight, guidance, and feedback on retention strategies, reward & recognition programs, and organizational design
- Support managers in identifying and developing their top talent and building out succession plans
- Drive monthly Diversity and Inclusion employee events
- Guide employees and managers through employee relations scenarios
- Implement transparent career frameworks and career plans that enable employees to map out their career journeys
- Maintain a pulse on organizational health, escalating risks, challenges, and trends to leadership where necessary
- Support the talent acquisition organization in managing top talent attraction and internal movement within the organization
- Integrate inclusion, diversity, equity, and accessibility in all our programs and processes
- Contribute to the development of best practices within the HRBP function to ensure consistency and scalability
- Partner with senior leadership to recommend, research and implement new approaches, policies and procedures
- Advise leadership with correction disciplinary action
- Provide Comprehensive consulting in partnering with leadership
- Explain, interpret, and consult on Brand policies and procedures
- Monitor staffing levels, turnover and churn, and proper structure at all levels
- Provide guidance for improvement as needed
- Administer PIP'S/Terms/Corrective Action for leadership as well as hourly employees
- Oversee and conduct employee investigations
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Advised senior management on organizational development and change management initiatives.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Collaborated with senior leadership to establish competitive compensation packages, driving employee retention and job satisfaction rates.
- Facilitated performance management processes, working closely with managers to set achievable goals and provide constructive feedback to employees.
- Oversaw all aspects of the employee lifecycle, from recruitment and onboarding to performance management and offboarding, providing a consistent HR experience for all staff.
Director of Human Resources/Payroll
Lexington Premier Nursing & Rehab
09.2021 - 05.2022
- Responsible for oversight and leadership of policies and procedures for all aspects of human resources, payroll, employee benefits, workers' compensation, disability & life claims, COVID-19 regulations, 401(k), COBRA, FML/LOA, ERISA, EEOC, and ADA
- Oversee Recruiting, Conduct Orientation, Administer Corrective Action and Terms
- Administer Benefits, Employee retention, Engagement, Conflict Resolution, Employee Investigations
- Responsible for serving as a subject matter expert and consultant for department and practice leaders
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Structured compensation and benefits according to market conditions and budget demands.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Educated employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Directed hiring and onboarding programs for new employees.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined recruitment processes for increased efficiency and reduced timetohire.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Reduced turnover rates by developing comprehensive onboarding and training programs.
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
- Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
- Implemented performance management systems for more effective employee evaluations and feedback.
- Facilitated leadership training programs to strengthen management skills across the organization.
- Increased workplace safety through the development of thorough policies and procedures.
- Championed continuous learning opportunities within the organization by establishing professional development workshops.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Regional Human Resources Business Partner
Signature Healthcare
10.2020 - 09.2021
- Support 6 long term care homes in the Southern Kentucky region
- Partner with operational leaders and HR to build partnerships for forward movement in operations and HR
- Travel 3-4 days a week throughout the Southern KY region and assist operations and Site HRBP's where needed
- Partner closely with executive team members and Admins to better understand the needs of the company
- Oversee Employee Investigations
- Coach, lead, and mentor team members to meet objectives
- Create job descriptions for new hires
- Evaluate current team members/leadership to identify areas of improvement
- Provide insight, guidance, and feedback on retention strategies, reward & recognition programs, and organizational design
- Support managers in identifying and developing their top talent and building out succession plans
- Drive monthly Diversity and Inclusion employee events
- Guide employees and managers through employee relations scenarios
- Implement transparent career frameworks and career plans that enable employees to map out their career journeys
- Maintain a pulse on organizational health, escalating risks, challenges, and trends to leadership where necessary
- Support the talent acquisition organization in managing top talent attraction and internal movement within the organization
- Integrate inclusion, diversity, equity, and accessibility in all our programs and processes
- Contribute to the development of best practices within the HRBP function to ensure consistency and scalability
- Partner with senior leadership to recommend, research and implement new approaches, policies and procedures
- Advise leadership with correction disciplinary action
- Provide Comprehensive consulting in partnering with leadership
- Explain, interpret, and consult on Brand policies and procedures
- Monitor staffing levels, turnover and churn, and proper structure at all levels
- Provide guidance for improvement as needed
- Administer PIP'S/Terms/Corrective Action for leadership as well as hourly employees
- Oversee and conduct employee investigations
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Advised senior management on organizational development and change management initiatives.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Fostered strong relationships with external partners such as universities and employment agencies for enhanced networking opportunities.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Streamlined recruitment processes for quicker, more efficient candidate selection.
- Fostered positive work environment through comprehensive employee relations program.
- Collaborated with leadership to assess and improve policies across board.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Managed complex employee relations issues with tact and diplomacy, balancing the needs of both individuals and the organization while mitigating potential risks.
- Oversaw all aspects of the employee lifecycle, from recruitment and onboarding to performance management and offboarding, providing a consistent HR experience for all staff.
- Championed change management efforts during organizational restructuring, supporting employees through transitions and maintaining productivity levels.
- Served as a key liaison between employees and management, fostering open communication channels and addressing concerns proactively to maintain high levels of engagement.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Analyzed turnover data to identify trends and develop strategies for improving employee retention.
- Excellent communication skills, both verbal and written.
Regional Human Resources Manager II
Sodexo-Chi St. Joseph Hospital
09.2018 - 09.2020
- Support 5 Sodexo Units in Central KY at CHI St
- Joseph Hospital in Lexington Ky
- Work closely with operational leaders and HR to build partnerships throughout my region
- Responsible for oversight and leadership of policies and procedures for all aspects of human resources, employee benefits, workers' compensation, disability & life claims, COVID-19, FML/LOA, ERISA, EEOC, and ADA
- My duties include:
- Recruiting/Talent Acquisition
- Employee Retention
- Employee Engagement
- On-Boarding
- Conflict Resolution
- Implementing New Corrective Action Plans
- Administering Background Checks
- Employee Investigations
- Reference Checks
- Responsible for ensuring all employees are in Hospital compliance with Titers and Food Service Safety at all units
- Analyze and administer wage increases for hourly and salaried employees
- Cover employee benefits programs well as organize and plan all monthly employee department meetings at each unit
- Payroll Compliance
- Compensation and Benefits
- Training/Workplace Safety
- Between all 5 units, I travel 50 percent of my time to ensure that I can support and guide the General Managers as well as Operations Managers for any HR concerns and support
- Knowledgeable in Microsoft office, Excel, and spreadsheets
- Streamlined HR processes for increased efficiency and improved organizational performance.
- Ensured compliance with federal, state, and local employment laws through diligent policy management.
- Reduced turnover rates by developing effective retention strategies and fostering a positive work environment.
- Optimized workforce planning by analyzing data trends and adjusting recruitment strategies accordingly.
- Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
- Developed comprehensive onboarding programs to improve new hire integration and increase retention rates.
- Developed succession planning initiatives to ensure smooth leadership transitions within the organization.
- Established strong relationships with key stakeholders to foster collaboration across departments and functions.
- Implemented successful change management initiatives, supporting employees during organizational transitions.
- Created open lines of communication between HR department and employees for timely resolution of issues or concerns.
- Administered benefits programs effectively, maintaining employee satisfaction levels while controlling costs.
- Negotiated favorable contracts with vendors for cost-effective delivery of essential services such as training programs or benefits administration.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Organized and led staff orientation programs and training to promote collaboration.
- Distributed employee engagement surveys to identify areas of improvement.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Answered employee inquiries regarding health benefits and 401k options.
- Completed human resource operational requirements by scheduling and assigning employees.
- Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
- Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
- Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
- Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Excellent communication skills, both verbal and written.
Human Resources & Payroll Manager
The Campbell House
08.2016 - 09.2018
- Employee Investigations, Employee Retention, recruiting new applicants, conflict resolution, onboarding and implementing new policies and procedures for various areas with a focus on employee retention
- Administered background checks and reference checks as well as Drug Screens
- Developed training programs for all employees including salaried Managers
- Administer employee benefit programs
- Talent Acquisition
- Also responsible for ensuring the company is in accordance with state compliance and federal laws including OSHA
- Organized monthly employee events
- Responsible for running payroll for a total of 75 employees in Netchex and ADP
Human Resources Coordinator
The Campbell House
12.2015 - 08.2016
- Assisted in administering employee-benefit programs
- Responsible for screening and recruiting new job applicants as well as developing training and development programs for all employees
- Assisted in employee retention programs and implementation of new policy and procedures
- Assisted in organizing and planning monthly employee events
- Occasionally assisted in payroll and accounting
- Responsible for basic admin clerical duties such as coding and filing
- Discovered and resolved complex employee issues that affected management and business decisions.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Led recruitment efforts to attract top talent in a competitive job market.
- Coordinated and administered employee health insurance and retirement plans.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
- Assisted in development of compensation strategies to attract and retain top talent.
- Coordinated training sessions for improved team skills and knowledge.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced communication by setting up regular HR newsletter.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HR Assistant/Accounting Assistant
The Campbell House
02.2012 - 12.2015
- Assist in recruiting, record maintenance and clerical duties
- Responsible for administering Drug Screens as well as answering all inquiries related to Human Resources
- Responsible for recognizing employee anniversary dates as well as assisting in monthly department meetings
- Also assisted the Accounting Manager in Accounts receivable, invoicing, M3 software and collections
- I was also responsible for overseeing all Managers daily banks
HR Assistant
Doubletree Guest Suites
01.2008 - 02.2012
- Greet and register incoming guests
- Assist in recruiting, employee relations, employee investigations and as well as orientation and on-boarding
- Responsible for administering Drug Screens as well as answering all inquiries related to Human Resources
- Responsible for recognizing employee anniversary dates as well as assisting in monthly department meetings
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Updated and maintained employee attendance records.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
- Conducted exit interviews with terminated employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
- Created job descriptions on boards for vacant jobs.
- Helped employees register for benefits programs using online portals.
- Monitored and analyzed employee satisfaction survey results.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
HR Generalist
Outer Banks Properties
03.2002 - 04.2007
- Administered compensation and benefit plans
- Assisted in talent acquisition and recruitment processes
- Also conducted employee onboarding and help plan training & development
- Process Rental payments, Conduct monthly inspections, Evictions, acted as the primary contact between the property and corporate office
- Developed and implemented onboarding and orientation programs for new employees.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Led diversity and inclusion initiatives, creating more inclusive workplace.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Business Communications
BCTC
Lexington, KY10.2024
B.S. - BUSINESS MANAGEMENT/CONCENTRATION IN COMMUNICTAIONS
UNCW
Wilmington, NC06.2002
Skills
- Communication
- Conflict Resolution
- Teamwork and Collaboration
- Customer Service
- Employee Investigations
- Decision Making
- Training and Development
- Employee Relations
- Workers Comp
- Scheduling
- Benefits
- Ethical Approach
- Effective Listening
- Terminations
- Strategic Planning
- Project Management
- Payroll
- Critical Thinking
- Knowledge of Legal Laws
- Multitasking
- Dealing with Grey Areas
- Diversity and Inclusion
- Budgeting
- Employee Retention
- Performance Management
- Service Recovery
- Adaptability
- Leading Investigations
- HR Policies Implementation
- Onboarding Processes
- HR analytics
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Decision-Making
Awards
- Shining Star of the Year, 2023, Exceptional Living Centers
- Employee of the Month, 2011, Doubletree Guest Suites
- Employee of the Month, 2015, The Campbell House
- Employee of the Month, 2016, The Campbell House
- Empowerment Award, 2005, Outer Banks Properties
Timeline
Regional Human Resources Business Partner
Exceptional Living Centers
05.2022 - Current
Director of Human Resources/Payroll
Lexington Premier Nursing & Rehab
09.2021 - 05.2022
Regional Human Resources Business Partner
Signature Healthcare
10.2020 - 09.2021
Regional Human Resources Manager II
Sodexo-Chi St. Joseph Hospital
09.2018 - 09.2020
Human Resources & Payroll Manager
The Campbell House
08.2016 - 09.2018
Human Resources Coordinator
The Campbell House
12.2015 - 08.2016
HR Assistant/Accounting Assistant
The Campbell House
02.2012 - 12.2015
HR Assistant
Doubletree Guest Suites
01.2008 - 02.2012
HR Generalist
Outer Banks Properties
03.2002 - 04.2007
B.S. - BUSINESS MANAGEMENT/CONCENTRATION IN COMMUNICTAIONS
UNCW
Bachelor of Arts - Business Communications
BCTC
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