Summary
Overview
Work History
Education
Timeline
Generic

Erica Floyd

Central,SC

Summary

  • Objective - My objective is to take on new challenges, to gain further experience, and to expand knowledge in retail.
  • Profile - Nearly 18 years in retail environment - Nearly 9 years in management - 6 years location manager of retail food service locations; 3 years assistant manager of retail food service locations; 6 years as assistant manager of retail pharmacy; 2 years as supervisor of retail cafe
  • Ability to direct employees in fast-paced, goal-orientated atmosphere
  • Organized, highly motivated and detail-directed problem solver
  • Proven ability to work directly in unison with employees, district and regional supervisors, as well as taking an active interest in the community input.
  • Motivated by following brand standards. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
  • Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Tiger Sports Shop
05.2020 - 08.2020
  • Oversaw back of house customer service issues
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times, including call-in orders, especially specialty orders

Patient Line Dining Supervisor

Easley Baptist Hospital
11.2019 - 03.2020
  • Responsible for adhering to all standards of patient services
  • Responsible for any retail cafe complaints, cashier logs, and deposits
  • Maintained clean, safe and hazard-free work environment.
  • Followed OSHA, safety, health and sanitation guidelines.
  • Coordinated high-quality hospital dining service to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.

Location Manager

Aramark
01.2010 - 10.2019
  • Multiple locations on campus, including residential dining locations and catering events - Chick-fil-a, Einstein's Brothers, Food court including Panda Express and Subway
  • As manager of Chick-fil-a, broke $1 million sales per year for first time in location history
  • Proficient in PRIMA and inventory systems, LMS and staffing reports with knowledge of weekly CORE reporting
  • Knowledge of ordering each individual brand supplies, Sysco, and Coca-Cola, as well as maintenance of on-hand supply levels
  • Made all monthly projections and followed all scheduling and labor control standards
  • Following monthly projections, followed all sales goals and purchasing goals
  • Prepared opening and closing checklists, as well as end of the semester cleaning lists
  • Handled customer complaints – including switching from control under Department of Business to Department of Student Affairs and all issues encompassed
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Anticipated, resolved and prevented operating difficulties through successful policies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Retail Pharmacy Assistant Manager

Rite Aid Pharmacy
04.2003 - 10.2010
  • Promoted to Photo Manager within 2 years with company - Promoted to Assistant Store Manager within next year
  • Oversaw daily operations – including cash handling, store deposits, merchandising, and store ordering - Labor control and scheduling
  • Handled customer issues and complaints – including monthly evaluations of customer service and employee satisfaction
  • In charge of ensuring company standards
  • Inventory and loss prevention - Responsible for all incoming invoices, vendor credits, and store transfers
  • Met and exceeded pharmacy new script growth programs
  • Participated in new front end sales growth initiatives
  • Cross-trained in pharmacy operations, such as checking customer orders and pulling/re-shelving of medicines using NDIC numbers
  • Store selected as district training store for new management candidates
  • Optimized inventory organization and upkeep procedures.

Education

Pharmacy Technician Certification Program -

TriCounty Technical College
Pendleton, SC
01.2012

Psychology

Clemson University
Clemson, SC
2003

Diploma -

Riverside High School
Greer, SC
1998

Timeline

Customer Service Representative

Tiger Sports Shop
05.2020 - 08.2020

Patient Line Dining Supervisor

Easley Baptist Hospital
11.2019 - 03.2020

Location Manager

Aramark
01.2010 - 10.2019

Retail Pharmacy Assistant Manager

Rite Aid Pharmacy
04.2003 - 10.2010

Pharmacy Technician Certification Program -

TriCounty Technical College

Psychology

Clemson University

Diploma -

Riverside High School

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Erica Floyd