Erica Ford
Washington,DC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Inter-Con Security Systems, Inc.
Washingtion, DC
01.2019 - 05.2023
- Exercises independent judgment in determining when there is a reasonable suspicion to detain.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Maintained physical fitness to perform physically demanding job tasks.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Completed full building and grounds patrols to spot and investigate concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Courier
FedEx Express
Alexandria, VA
04.2019 - 02.2020
- Responsible for receiving, sorting and door-to-door delivery of mail throughout the community.
- Route of both classified and unclassified mail and materials ensuring the proper safeguarding of classified mail/materials
- Completed mail runs twice daily and worked on special projects that included inventory, organizing and filing records, mail receipts, and other miscellaneous correspondence.
- Experience lifting and delivery of boxes and large volumes of mail up to 70lbs
- Applied the correct loading and weight distribution techniques when loading packages/boxes.
- Prepared large mailings, inserts and labels and also sealed packages and boxes.
- Knowledge of Postal and agency regulations governing the control and processing of various types of mail and materials.
- Knowledge of the requirements and procedures pertaining to file and record systems.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Built professional relationships with customers and business partners to establish trust and credibility.
Customer Care/ Sales Associate
Aramark
Washington, DC
09.2014 - 07.2017
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
Price Accuracy Associate
Target
Washington, DC
09.2014 - Current
- Greeted store customers and discussed needs.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Kept work areas neat, clean and free from debris.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Camp Aide & Camp Assistant Facilitator
DC Government SYEP
Washington, DC
07.2014 - 08.2015
- Assisted other camp leaders in activity planning and organization in areas of crafts, sports, games, special events and field trips.
- Led groups of children safely through variety of camp activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Liaised with community organizations to promote recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Transported and escorted program participants to and from activities and on field trips.
- Kept athletic and games equipment and facilities organized and maintained.
- Collaborated with other recreation staff in developing new recreational activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Customer Service Representative
TDB Communications
Washington, DC
02.2021 - 05.2022
- Responded to inquiries from unemployed individuals, providing information on eligibility, benefits, and the claims process.
- Explained eligibility requirements, unemployment benefits, and available resources.
- Handled a high volume of phone calls and emails, maintaining a friendly and supportive demeanor.
- Developed a comprehensive understanding of unemployment laws and regulations to provide accurate guidance to customers.
- Investigated and resolved issues related to claim status, payments, and appeals.
- Maintained detailed records of customer interactions and case statuses.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Education
Customer Service Training - undefined
Ritz Carlton
04.2018
BACHELOR OF SCIENCE, Recreation Management - undefined
Shaw University
05.2015
Skills
- Critical Thinker
- Report Writing
- Multi-line Phone
- Decision-Making
- MS Office
- Expert Communicator
- Strategic Thinker
- Attention to Detail
- Physical Security
- Customer Support
- Pricing
- Process Payments
- Product Packaging
- Motivated Team Player
- Prepare Orders
- Cash Register Operation
- Delivery Schedules
- Issuing Tickets
- Product Sales and Promotion
- Problem solving
Certification
- Google IT Support Professional Certificate- 07/2023
Timeline
Customer Service Representative
TDB Communications
02.2021 - 05.2022
Courier
FedEx Express
04.2019 - 02.2020
Armed Security Officer
Inter-Con Security Systems, Inc.
01.2019 - 05.2023
Customer Care/ Sales Associate
Aramark
09.2014 - 07.2017
Price Accuracy Associate
Target
09.2014 - Current
Camp Aide & Camp Assistant Facilitator
DC Government SYEP
07.2014 - 08.2015
Customer Service Training - undefined
Ritz Carlton
BACHELOR OF SCIENCE, Recreation Management - undefined
Shaw University
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