Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Erica Ford

Fort Worth,TX
Erica Ford

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

15
years of professional experience
1
Certification

Work History

Jack In The Box

Overnight Shift Supervisor
04.2021 - 06.2023

Job overview

  • Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
  • Implemented new strategies for inventory management, resulting in reduced waste and improved product availability.
  • Developed strong communication channels between departments to ensure seamless operations during the overnight shift.
  • Resolved employee conflicts swiftly, fostering a positive work environment for all staff members.
  • Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
  • Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
  • Maximized productivity with efficient scheduling of staff breaks and task rotation during the overnight shift.

United Healthcare

Customer Service Representative
01.2018 - Current

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

The Carlyle At Stonebridge Park

Housekeeping and Laundry Attendant
08.2013 - 04.2020

Job overview

  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.

Exceptional Home Care

Home Health Aide
01.2009 - 12.2013

Job overview

  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Education

Penn Foster Career School
Scranton, PA

International Business Economics from BASICS

Skills

  • Appointment Scheduling
  • Account Updating
  • Scheduling
  • Complaint Resolution

Certification

  • Area of certification, Company Name - Timeframe

Timeline

Overnight Shift Supervisor

Jack In The Box
04.2021 - 06.2023

Customer Service Representative

United Healthcare
01.2018 - Current

Housekeeping and Laundry Attendant

The Carlyle At Stonebridge Park
08.2013 - 04.2020

Home Health Aide

Exceptional Home Care
01.2009 - 12.2013

Penn Foster Career School

International Business Economics from BASICS
Erica Ford