Summary
Work History
Education
Skills
Timeline
GeneralManager
Erica Foust

Erica Foust

Las Vegas,NV

Summary

Dynamic General Manager with a proven track record at I Smoke, excelling in operations management and team building. Successfully implemented strategies that boosted sales and enhanced employee satisfaction. Skilled in staff training and development, fostering a collaborative environment that drives performance and customer loyalty.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Work History

Lead Server Trainer

Top Sushi and Oyster
02.2023 - 04.2025
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.

General Manager

I Smoke
06.2018 - 08.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Maitre D'

Maggianos
07.2022 - 02.2023
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.

Education

Kamehameha Kapalama
Honolulu, HI

College of Southern Nevada
Las Vegas, NV

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Staff management
  • Staff supervision
  • Staff training and development

Timeline

Lead Server Trainer

Top Sushi and Oyster
02.2023 - 04.2025

Maitre D'

Maggianos
07.2022 - 02.2023

General Manager

I Smoke
06.2018 - 08.2022

Kamehameha Kapalama

College of Southern Nevada

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Erica Foust