Erica Frazier
Chattanooga,TN
Summary
Possessing warm, patient demeanor and genuine love for animals. Knowledge of pet grooming techniques and safety standards, along with skills in handling grooming tools and maintaining clean workspaces. Dedicated to enhancing appearance and well-being of pets, ensuring positive and stress-free experience.
Overview
6
6
years of professional experience
Work History
Packager / Cashier
Bill Miller
02.2019 - 11.2019
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Followed packing processes to increase speed and accuracy.
- Followed safety protocols to prevent accidents and injuries.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Resolved customer complaints independently or with aid of supervisor.
Substitute Teacher
South West ISD
01.2020 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Professional Pet Stylist
PetSmart
12.2020 - Current
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
- Participated in continuing education courses to stay up-to-date on industry trends and best practices.
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Certificate of Completion For Continued Education
Groomology Institute of Texas
San Antonio, TX01.2024
Social Work
Palo Alto Community College
San Antonio, TX02.2020
High School Diploma -
Lytle High School
05.2019
Skills
- Skin and coat care
- Patience and empathy
- Animal handling expertise
- Professionalism
- Continuing education commitment
- Appointment scheduling efficiency
- Pet safety
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Effective communication
- Positive attitude
- Following instructions
- Workplace safety
- Product knowledge
- Relationship building
- Equipment maintenance
Timeline
Professional Pet Stylist
PetSmart
12.2020 - Current
Substitute Teacher
South West ISD
01.2020 - 03.2020
Packager / Cashier
Bill Miller
02.2019 - 11.2019
Certificate of Completion For Continued Education
Groomology Institute of Texas
Social Work
Palo Alto Community College
High School Diploma -
Lytle High School
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