ERICA FREEMAN
Mexia,Texas
Summary
Graduate medical assistant who completed 160 hours of externship with a well-established medical practice where I advanced my acquired skills and gain mastery of overall exceptional patient care. I am a highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Tejas Urgent Care
09.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
Caregiver
Home Health Care
09.2015 - 09.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
Customer Service Advocate
Dialog Direct
12.2017 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Direct Support Professional
Mexia State Supported Living Center
01.2010 - 09.2015
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
MEDICAL ASSISTANT CERTIFICATE - Medical Assistant
Diploma -
Skills
- Professional communication
- Infection control and sterilization
- Dosages calculations
- SOAP documentation
- Patient education
- EKG, UA, ESR, HCG, glucose test
- Venipuncture
- Vital signs proficient
- Insurance coding basics
- OSHA and HIPAA compliant
- Leadership experience
- Attention to detail
- Sterile tray setup
- Injections
- X Ray training
- IV Administration training
- Rapid Strep Testing
- Medical Records Management
- Basic Laboratory Tests
- HIPAA Compliance
- Clinical Applications
- Patient Scheduling
- Medical Histories and Vital Statistics
- Medical Terminology
- Exam Room Preparation
- Proper Waste Disposal
- Medical Supply Monitoring
- Medical Billing and Coding
- Inventory and Supply Management
- Payment Collection
- Electronic Health Records
- Injection Administration
- Diagnostic Evaluation
- Patient Engagement
- Processing Specimens
- Invoice Statements
- Supporting Daily Living Needs
- Vital Sign Monitoring
- Healthcare Procedures
- Completing Insurance Forms
- Patient Documentation
- Specimen Collection
- Answering Questions
- Transportation Assistance
Certification
BLS/CPR/First Aid
Stop the Bleed
Phlebotomy
Medical Assistant Certification
NRCMA National Registered Certified Medical Assistant
Timeline
Certified Medical Assistant - Tejas Urgent Care
09.2021 - Current
Customer Service Advocate - Dialog Direct
12.2017 - 04.2018
Caregiver - Home Health Care
09.2015 - 09.2021
Direct Support Professional - Mexia State Supported Living Center
01.2010 - 09.2015
Arlington Career Institute - MEDICAL ASSISTANT CERTIFICATE, Medical Assistant
Mexia High School - Diploma,
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