Erica Frias
Summary
I am experienced in both the food and hospitality industry. I have worked in multiple hotels while working multiple positions in those hotels Including management. I have also worked in multiple restaurants. I also have experience as a receptionist and office assistant.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Liquorland
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Janitor
Walmart
07.2023 - 10.2023
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
Assistant General Manager
Marriott
01.2023 - 07.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.;
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Front Desk/Front Desk Night Auditor/Head Bartender
Hyatt Place
03.2022 - 01.2023
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Reviewed checklist on daily basis and planned shift accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk/Front Desk Night Auditor/Barista
Marriott Hotel
05.2021 - 03.2022
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
Barista/Food and Beverage Cashier
Starbucks
01.2021 - 05.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Personal Shopper
HEB Grocery Store
10.2020 - 12.2020
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Warehouse Worker
Amazon
08.2020 - 10.2020
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
Personal Shopper
Walmart
05.2020 - 08.2020
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
Dollar Tree
01.2020 - 05.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Call Center Representative
DSS Research
07.2019 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Leasing Agent
B And G Rentals
06.2019 - 01.2020
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Receptionist
Tarrant County College
01.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Barista
TCU Book Store
08.2018 - 10.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Cashier
Dutch's Burgers
03.2018 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
Carhop Server
Sonics Drive In
03.2016 - 06.2018
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
Education
Associate of Science - Engineering
Tarrant County College District
Fort Worth, TX06.2025
High School Diploma -
Paschal High School
Fort Worth, TX06.2018
Skills
- Payment Processing
- Cash Register Operation
- ID Verification
- Payment Collection
- Returns processing
- Product restocking
- Customer Service
- Cash Handling
- Customer Assistance
- Drawer balancing
- POS Systems
- Liquor Law Compliance
- Cash handling expertise
- Order Packaging
- Proficient in Microsoft
- Cleaning and sanitizing
- Payment posting
Certification
- food handlers
- Tabc
Timeline
Cashier
Liquorland
09.2023 - Current
Janitor
Walmart
07.2023 - 10.2023
Assistant General Manager
Marriott
01.2023 - 07.2023
Front Desk/Front Desk Night Auditor/Head Bartender
Hyatt Place
03.2022 - 01.2023
Front Desk/Front Desk Night Auditor/Barista
Marriott Hotel
05.2021 - 03.2022
Barista/Food and Beverage Cashier
Starbucks
01.2021 - 05.2021
Personal Shopper
HEB Grocery Store
10.2020 - 12.2020
Warehouse Worker
Amazon
08.2020 - 10.2020
Personal Shopper
Walmart
05.2020 - 08.2020
Cashier
Dollar Tree
01.2020 - 05.2020
Call Center Representative
DSS Research
07.2019 - 01.2020
Leasing Agent
B And G Rentals
06.2019 - 01.2020
Receptionist
Tarrant County College
01.2019 - 12.2019
Barista
TCU Book Store
08.2018 - 10.2019
Cashier
Dutch's Burgers
03.2018 - 08.2018
Carhop Server
Sonics Drive In
03.2016 - 06.2018
Associate of Science - Engineering
Tarrant County College District
High School Diploma -
Paschal High School
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