Summary
Overview
Work History
Education
Skills
Certification
Professional Summary
Timeline
Generic

Erica Frizzell

Ramona

Summary

Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere

Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dispatcher/Scheduler

Securitas
10.2024 - Current
  • Strong oral and written communication skills.
  • Knowledge and strong familiarity of computer/software skills and hand held devices.
  • Multi-task between answering phone, responding to messages received and scheduling call off positions/open posts.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Public Safety Dispatcher

Viejas Casino & Resort
01.2024 - 07.2024
  • Strong oral and written communication skills
  • Knowledge and strong familiarity of computer/software skills and hand held devices
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Input information from calls into system using Alliance software and maintaining accuracy of details.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
  • Reduced response times for critical incidents by maintaining clear communication channels with responding units.

Public Safety Dispatcher

Barona Band of Mission Indians
10.2022 - 01.2024
  • Strong oral and written communication skills
  • Knowledge and strong familiarity of computer/software skills and hand held devices
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.

Public Safety Dispatcher

Viejas Casino & Resort
07.2021 - 10.2022
  • Strong oral and written communication skills
  • Knowledge and strong familiarity of computer/software skills and hand held devices
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
  • Reduced response times for critical incidents by maintaining clear communication channels with responding units.
  • Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
  • Increased situational awareness for first responders with accurate and timely information relayed from callers.
  • Requested law enforcement, fire and ambulance services for emergency calls.
  • Participated in regular training sessions to maintain certifications and stay current with industry best practices.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Communications Specialist

Carteret Health Care
09.2019 - 02.2020
  • Greet guests over phone calls, transfer calls to patients room or different departments with the hospital, call codes and rapid response team over public announcement system and notify security over security radio
  • Answered client queries and complaints to provide strong customer service.

Cashier/ Warranty Administrator

Kurtis Chevrolet
01.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Submitted and Transmitted warranty claims to receive payment from multiple warranty companies
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.

Cashier/ Receptionist

Henderson Kia
07.2017 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Reduced processing errors by meticulously following transaction procedures.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Cashier/Customer Service

Planet Nissan
07.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Parts Delivery Driver

AutoZone
08.2015 - 07.2016
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
  • Pulled parts off store shelves to fill customer orders.
  • Fostered a safe work environment by adhering to all company safety guidelines and reporting any observed hazards or violations.

Parts Driver/ Parts Clerk

Team Ford Las Vegas
03.2016 - 06.2016
  • Acted as a liaison between the warehouse, sales team, and clients to ensure seamless communication throughout the supply chain.
  • Provided exceptional customer service with timely communication of order status updates and addressing any inquiries or concerns.
  • Increased overall productivity by assisting in other warehouse tasks when not engaged in driving duties such as inventory management or order processing.
  • Streamlined the delivery process by maintaining thorough records of all orders, including client information, part details, and delivery times.
  • Collected returned items from customer locations.
  • Received and submitted payments from customers.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.

Education

High school Diploma -

Arbor View High School

Skills

  • Computer skills
  • Windows
  • Public Relations
  • Dealership Experience
  • Blogging
  • Microsoft office
  • Hospitality
  • Multi-line Phone Systems
  • Medical office experience
  • Microsoft Word
  • Social Media
  • Clerical experience
  • Digital Marketing
  • Dispatching
  • CCTV
  • Security
  • OPERA
  • Communication skills
  • Surveillance
  • Hospital experience
  • Administrative experience
  • Microsoft Excel
  • Customer service
  • Social Media Management

Certification

  • Driver's License
  • BLS Certification

Professional Summary

Anywhere, US for any employer

Timeline

Dispatcher/Scheduler

Securitas
10.2024 - Current

Public Safety Dispatcher

Viejas Casino & Resort
01.2024 - 07.2024

Public Safety Dispatcher

Barona Band of Mission Indians
10.2022 - 01.2024

Public Safety Dispatcher

Viejas Casino & Resort
07.2021 - 10.2022

Communications Specialist

Carteret Health Care
09.2019 - 02.2020

Cashier/ Warranty Administrator

Kurtis Chevrolet
01.2019 - 09.2019

Cashier/ Receptionist

Henderson Kia
07.2017 - 09.2017

Cashier/Customer Service

Planet Nissan
07.2016 - 03.2017

Parts Driver/ Parts Clerk

Team Ford Las Vegas
03.2016 - 06.2016

Parts Delivery Driver

AutoZone
08.2015 - 07.2016

High school Diploma -

Arbor View High School

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Erica Frizzell