ERICA FULLER
Paris,TX
Summary
Dedicated Healthcare and Corporate Administrative Professional with over 10 years of expertise in Office Management, Health Information Management, Billing, Payroll, and Human Resource support. Proficient in EMR/EHR systems, HIPAA compliance, and healthcare workflow coordination. Recognized for accuracy and reliability, with a strong ability to thrive in fast-paced and remote environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager
Homestead of Hugo
Hugo, Oklahoma
01.2024 - 12.2025
- Achieved efficient financial operations by managing accounts payable and receivable processes.
- Streamlined billing and payroll systems to enhance overall office productivity and accuracy.
- Facilitated HR onboarding processes to ensure timely integration of new employees into the organization.
- Implemented effective collections strategies, resulting in improved cash flow and reduced outstanding debts.
- Maintained compliance with Medicaid, Medicare, HIPAA regulations, and facility policies to mitigate risks.
- Oversaw financial reporting processes, ensuring timely delivery of accurate financial data to stakeholders.
- Managed trust accounts and safeguarded critical documentation to uphold financial integrity and transparency.
- Coordinated office operations to foster a collaborative and efficient work environment for all staff.
- Completed semi monthly payroll for 50 employees.
- Oversaw daily operations, ensuring compliance with regulatory standards and best practices.
- Managed financial transactions, including budgeting, invoicing, and payroll processing.
- Developed and implemented policies to enhance operational efficiency and streamline workflows.
- Coordinated staff scheduling and training programs to optimize team performance and service quality.
- Led cross-departmental projects to improve resident satisfaction and operational outcomes.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 50 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Health Information Manager (HIM)
Stillhouse Rehabilitation
Paris , Texas
07.2023 - 01.2024
- Ensured compliance with HIPAA regulations through meticulous management of medical records.
- Executed EMR uploads to streamline patient information access and enhance record accuracy.
- Conducted thorough chart audits to identify discrepancies and support quality assurance initiatives.
- Processed patient record requests efficiently, ensuring timely access to necessary documentation.
- Facilitated clinical documentation workflow, optimizing communication among healthcare providers and departments.
- Collaborated with clinical staff to maintain accurate and up-to-date patient information systems.
- Trained new staff on medical records management and HIPAA compliance standards, ensuring adherence.
- Implemented strategies to improve record retrieval processes, enhancing operational efficiency and patient care.
Business Office Manager
Paris Healthcare Center
Paris, Texas
03.2013 - 06.2023
- Achieved efficient office operations in a high-volume nursing facility, enhancing overall service delivery.
- Managed payroll processes, ensuring timely and accurate compensation for all facility staff members.
- Oversaw accounts payable and receivable, maintaining positive cash flow and financial stability.
- Executed billing and collections procedures, improving revenue recovery and minimizing outstanding debts.
- Administered resident accounts, ensuring accurate billing and prompt resolution of financial inquiries.
- Maintained comprehensive HR files, supporting effective personnel management and regulatory compliance.
- Coordinated onboarding processes, facilitating a smooth integration of new employees into the organization.
- Conducted compliance reporting to adhere to state regulations and uphold facility standards.
Education
High School Diploma -
Paris High School
Paris, TX05.1995
Skills
- Medical Billing & Coding
- Claims Processing
- Prior Authorization
- Insurance Verification
- Payroll
- Accounts Payable/Receivable
- HIM
- Medical Records
- ICD-9/ICD-10
- Data Entry
- EMR/EHR Systems
- Microsoft Office
- Documentation Review
- Scheduling
- HIPAA Compliance
- HR Support
- Revenue Cycle
- Bookkeeping
- Time Management
- Microsoft Word
- Excel
- Outlook
- QuickBooks
- DocuSign
- Windows OS
- 10-Key
- Fast typing
Certification
- BLS Certified (valid through 2025)
- HIPAA
- ICD-9 / ICD-10
- EMR/EHR experience
INDEED ASSESSMENTS
- Administrative & Reception — Proficient
- Office Manager — Proficient
- Data Entry / Attention to Detail — Proficient
- Excel — Proficient
- Recruiting — Proficient
- Medical Receptionist — Proficient
- Reliability / Professionalism — Proficient
Languages
English
Full Professional
Timeline
Business Office Manager
Homestead of Hugo
01.2024 - 12.2025
Health Information Manager (HIM)
Stillhouse Rehabilitation
07.2023 - 01.2024
Business Office Manager
Paris Healthcare Center
03.2013 - 06.2023
High School Diploma -
Paris High School