Erica Galkus
Murfreesboro,TN
Summary
Experienced and dedicated customer service professional, proficient in both English and Spanish. Known for a strong work ethic and exceptional ability to multi-task and solve problems efficiently in fast-paced environments. Skilled in administrative, clerical, and retail roles, with a proven track record of excelling in team settings. Highly motivated with a passion for overcoming challenges and a relentless drive to achieve success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Centro Castillo For Personal and Family Wellbeing
10.2017 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed strategies to streamline and improve office procedures.
Dental Front Office Coordinator
Bolingbrook Dental Care
10.2013 - 01.2016
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Service Representative
Advantage Chevrolet of Bolingbrook
12.2012 - 10.2013
- Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
- Resolved customer issues promptly, resulting in increased client satisfaction rates.
- Assisted in increasing repeat business through exceptional customer service and follow-up communication.
Education
Associate of Science - Business Administration
Robert Morris University - Illinois
Chicago, IL12.2009
Skills
- Spanish Fluency
- Customer Service
- Office Administration
- Professional Communication
- Documentation and Recordkeeping
- Microsoft Office Suite
- Appointment Scheduling
- Scheduling and calendar management
- Invoice Processing
- Patient Relations
Timeline
Administrative Assistant
Centro Castillo For Personal and Family Wellbeing
10.2017 - 11.2019
Dental Front Office Coordinator
Bolingbrook Dental Care
10.2013 - 01.2016
Service Representative
Advantage Chevrolet of Bolingbrook
12.2012 - 10.2013
Associate of Science - Business Administration
Robert Morris University - Illinois
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