Erica Garcia
Summary
More than 15 years of experience in overseeing and optimizing operational processes. Proven track record of leading teams to achieve and exceed performance targets while maintaining a positive and collaborative work environment. Adept at implementing strategic initiatives to enhance efficiency, productivity, and overall team success.
Overview
12
12
years of professional experience
Work History
Merchant Support - Subject Matter Expert
DoorDash
Tempe, AZ
06.2019 - Current
- Proven expertise in identifying and implementing process improvements to enhance efficiency, reduce costs, and streamline operations.
- Provided insight and guidance on solving complex issues for agents dealing with inbound merchant calls
- Worked closely and communicated with several departments in order to improve internal procedures and policies
- Contributed to several projects outside of merchant support, including assisting with the troubleshooting and testing of shift-swapping features within Verint
- Demonstrated ability to lead and motivate teams to achieve operational excellence
- Skilled in building a positive team culture that promotes collaboration and high performance.
- Stay up to date with correct processes, policies, and changes that will impact teammates and merchants.
- Working knowledge of Salesforce, Stripe, Snowflake, Sigma, THQ
General Manager
Jamba Juice
Gilbert, AZ
05.2018 - 06.2019
- Utilizing financial tools and analyzing financial reports to identify and address trends and issues in-store performance
- Ensuring that all productivity numbers, sales, and budgets are met
- Reviewing business practices, determining the needs of customers and team members and identifying performance opportunities to create strategies that improve overall business performance
Dealer Sales Merchandising Manager
Selectblinds
Tempe, AZ
09.2012 - 05.2018
- Generate $110,000 - $140,000 in monthly sales
- Consistently developing strong, sustainable relationships with customers
- Build orders ranging from $5,000 - $20,000 daily
- Updating over 4000 dealer price grids yearly which increases are annually GP by 2.5%
- Regularly exceeded yearly sales goals by 10% - 20%
- Draft sales proposals and completed contracts
- Manage over 3000 commercial accounts
- Consistently building new commercial products that will increase sales
- Maintained and grow vendor relationships through direct contact and annual vendor conference
- Put together various reports (sales, unship orders, etc)
- Work with the customer service department, Marketing, IT, Design to create the best experience for commercial customers
Education
Associate of Arts - Interior Design
Maricopa Community Colleges - Mesa Community College
Mesa, AZ2012
Bachelor of Science - Interior Design
Northern Arizona University
Flagstaff, AZ2015
Timeline
Merchant Support - Subject Matter Expert
DoorDash
06.2019 - Current
General Manager
Jamba Juice
05.2018 - 06.2019
Dealer Sales Merchandising Manager
Selectblinds
09.2012 - 05.2018
Associate of Arts - Interior Design
Maricopa Community Colleges - Mesa Community College
Bachelor of Science - Interior Design
Northern Arizona University
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