Erica Garcia
San Antonio
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Conduent Business Services
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Loan Processor
Wells Fargo Bank, N.A.
05.2021 - 06.2022
- Facilitated clear communication with clients by explaining loan processes and requirements.
- Scheduled meetings with clients to streamline the application process.
- Identified and resolved discrepancies in loan applications for smoother processing.
- Identified issues in loan applications by conducting thorough reviews and assessments.
Mortgage Specialist
Well Fargo Bank
04.2016 - 04.2021
- Enhanced loan servicing processes by implementing efficient workflow systems and streamlining communication channels.
- Expedited loan modifications by conducting prompt evaluations of borrower eligibility based on financial documentation provided by the applicant or obtained from third-party sources.
- Played a critical role in reducing company exposure to financial risk by meticulously reviewing loan documentation for any potential inconsistencies or signs of fraud.
Education
No Degree - Business Administration
Quest College
San Antonio, TX10-2005
Skills
- Customer service
- Complaint handling
- Problem resolution
- Payment processing
- First call resolution
- Documentation and reporting
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Phone etiquette
Timeline
Customer Care Representative
Conduent Business Services
04.2024 - Current
Loan Processor
Wells Fargo Bank, N.A.
05.2021 - 06.2022
Mortgage Specialist
Well Fargo Bank
04.2016 - 04.2021
No Degree - Business Administration
Quest College
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