Erica Garcia
Copperas Cove
Summary
Dynamic and highly skilled professional with a strong background as an army spouse, eager to leverage diverse work experience in a challenging position. Committed to utilizing existing skills while embracing opportunities for growth in new fields. Passionate about contributing to organizational success through dedication and a proactive approach. Seeking a role that fosters personal and professional development while delivering value to the company.
Overview
14
14
years of professional experience
Work History
CALL CENTER REPRESENTATIVE & CUSTOMER SERVICE REPRESENTATIVE
Mount Development Services (MDS)
10.2023 - Current
- OUTBOUND: Communicate with donors and projective donors in a positive engaging and enthusiastic manner that strengthens the connection between non-profit and donor. Secure financial gifts from donors and prospective donors on behalf of our clients. Maintain fundraising and productivity metrics. Updating them on our clients important work and asking them to support the effort financially.
- INBOUND: Helping customers with their accounts, update credit card information, take credit card or EFT over phone. Update personal information, assist with their billing and check on their shipments of orders/gifts.
CONTACT CENTER REPRESENTATIVE
AWL
05.2019 - 07.2019
- Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask them qualifying questions and encourage them to speak with one of the insurance agents in our network who will help them to purchase insurance. Make outbound follow up calls, inquiring about the consumer's purchasing experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their purchasing experience. Communicate with the management team on a regular basis to discuss personal performance.
- WORK FROM HOME
Accounts payable
Permian Machinery Movers Inc
08.2012 - 07.2015
- Processed an average of 90 invoices per month, calculated figures such as discounts and credits. Verified details of transactions, including funds received, total account balances. Coded the general ledger, opened and assigned new client accounts. Coordinated approval processes of all account payable invoices. Rectified escalated accounts payable issues from employees and vendors. Researched, resolved billing and invoice issues. Renegotiated payment terms with dozens of suppliers. Helped with incoming and outgoing mail.
CORRECTIONAL OFFICER
ECTOR COUNTY JAIL
02.2012 - 08.2012
- Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Maintained record logs of man hours, materials, and equipment used. Conducted internal security checks, distributed meals, continually monitored dormitories for inappropriate activity. Supervised the meal distribution, visits, recreation, and telephone calls. Signed in all visitors, completed appropriate visitation log forms. Routinely reviewed housing assignments, reassigned inmates when needed. Maintained communication with all other areas of the facility at all times. Attended regular trainings and appropriate certifications.
Education
Office Systems
ODESSA COLLEGE
ODESSA, TXundefined
PECOS HIGH SCHOOL
PECOS, TXSkills
- Excellent customer service, you can hear my smile through my voice, great with people, patience, knowledge with computers Extremely dependable and reliable, good in sales, handling money and finances Attention to detail and problem-solving skills, Knowledge of relevant equipment policy procedures, and strategies to promote effective local state or national security operations for the protection of people, data, property and institutions I am bilingual, friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment I would say I am always up to a challenge whatever the situation may be Definitely get along with others, whilst also working efficiently on my own Strong communication & verbal skills, organizational skills, detail orientated and a quick learner Knowledge in System five, Microsoft office, Excel and type 40 WPM
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CALL CENTER REPRESENTATIVE & CUSTOMER SERVICE REPRESENTATIVE
Mount Development Services (MDS)
10.2023 - Current
CONTACT CENTER REPRESENTATIVE
AWL
05.2019 - 07.2019
Accounts payable
Permian Machinery Movers Inc
08.2012 - 07.2015
CORRECTIONAL OFFICER
ECTOR COUNTY JAIL
02.2012 - 08.2012
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PECOS HIGH SCHOOL
Office Systems
ODESSA COLLEGE