Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Erica Gardner

Portsmouth,VA

Summary

Multi-tasking Manager known for creating positive workplace culture and high-performing teams. Customer-focused professional in a multi-cultural and socio-economic environment, Hardworking and passionate with strong organizational skills. Seeking full-time position that offers professional challenges, opportunity for growth and advancement utilizing strong interpersonal skills, and excellent time management/ \problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Southland Corporation
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Crew Leader

Hardee's
02.2019 - 04.2020
    • Trained employees in time management and proper ways to complete job duties.
    • Monitored team members to verify work quality and address concerns.
    • Communicated effectively with upper management, team members, and customers to keep everyone informed.
    • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Crew Leader

SUBWAY®Restaurants
01.2019 - 04.2020
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Fire Watcher

Norfolk Naval Shipyard
08.2010 - 02.2014
  • Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
  • Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
  • Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
  • Reported inspection findings to fire marshal with recommendations for eliminating or counteracting hazards.

Customer Service Cashier

Walmart
06.2008 - 01.2010
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

High School Diploma -

Danbury High School
Danbury, CT
06.2005

Skills

  • Organizational Policies
  • Customer Relations
  • Directing Team Members
  • Customer Service
  • Time Management
  • Staff Training
  • Staff Management
  • Staff Supervision
  • Recruiting and interviewing

Timeline

Assistant Manager

Southland Corporation
04.2020 - Current

Crew Leader

Hardee's
02.2019 - 04.2020

Crew Leader

SUBWAY®Restaurants
01.2019 - 04.2020

Fire Watcher

Norfolk Naval Shipyard
08.2010 - 02.2014

Customer Service Cashier

Walmart
06.2008 - 01.2010

High School Diploma -

Danbury High School

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Erica Gardner