Erica Garrett
3360 Harmony Ct. #104, Memphis, Tennessee
Summary
Dynamic and empathetic professional with a proven track record at First Student Transportation, adept in customer complaint handling and fostering positive community atmospheres. Excelled in roles requiring strong work ethic and exceptional teamwork, significantly enhancing passenger safety and satisfaction. Skilled in emergency procedures and active listening, consistently achieving high retention rates and positive feedback.
Overview
7
7
years of professional experience
Work History
Bus Assistant
First Student Transportation
11.2023 - Current
- Served as role model for students by demonstrating positive attitude, good moral character and integrity.
- Contributed to a pleasant environment for passengers by maintaining a professional demeanor at all times while on duty.
- Enhanced passenger safety by diligently monitoring onboard activities and addressing any concerns.
- Aided in reducing fuel consumption by assisting the driver in planning efficient routes to minimize travel time between stops.
- Monitored passengers to conform to safety regulations.
- Assisted students with entering or exiting bus.
- Developed strong relationships with passengers, fostering a positive community atmosphere on the bus.
- Maintained accurate records of daily ridership numbers, aiding management in making informed decisions about resource allocation for future needs.
Customer Service Representative
Pizza Hut
08.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
Cashier
Captain D's
08.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Fairley High School
Memphis, TN06.2016
Skills
- Strong work ethic
- Scheduling and planning
- Child safety
- Defensive driving
- Professionalism and courtesy
- Emergency procedures
- Disability awareness
- Security awareness
- Customer complaint handling
- Cross-cultural sensitivity
- Fuel efficiency practices
- Baggage assistance
- Bus cleaning and maintenance
- Bus evacuation procedures
- Elderly passenger support
- Personal hygiene
- Maintaining passenger comfort
- Ticketing and fare collection
- Language proficiency
- Lost property management
- Verbal communication
- CPR certified
- De-escalation techniques
- Background checks
- Special needs support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Punctuality
- Reliability
- Excellent communication
- Organizational skills
- Active listening
Timeline
Bus Assistant
First Student Transportation
11.2023 - Current
Customer Service Representative
Pizza Hut
08.2018 - 01.2020
Cashier
Captain D's
08.2017 - 08.2018
High School Diploma -
Fairley High School
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