ERICA GATES
HUBER HEIGHTS,OH
Summary
Proven to enhance customer satisfaction and streamline mail distribution at USPS, I bring a strong blend of problem-solving skills and team collaboration. Expert in handling confidential correspondence and ensuring workplace safety, my approach has significantly reduced delivery errors. Committed to excellence, I leverage both equipment operation and customer service to achieve and surpass production goals.
Overview
14
14
years of professional experience
Work History
Mail Clerk
United States Postal Service, USPS
10.2022 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Tracked outgoing mail to provide accurate customer updates.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
Elderly Caregiver
Preserve At Beavercreek
04.2020 - 11.2022
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored clients' overall health and well-being and noted significant changes.
Assistant / Caregiver
Daivd James
03.2010 - 01.2022
- Provided timely medication administration and monitored side effects, ensuring optimal health outcomes for patients.
- Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
- Consistently maintained open lines of communication between healthcare team members regarding any changes in patient status or needs.
- Implemented creative solutions for managing challenging behaviors in dementia patients while preserving dignity and respect at all times.
- Promoted proper nutrition by preparing healthy meals according to individual dietary needs and preferences.
- Ensured timely response to emergencies by closely monitoring patient conditions and taking appropriate action when necessary.
- Facilitated transportation services for medical appointments or errands, enabling patients to maintain independence outside the home setting.
- Maintained accurate records of each patient''s care, progress, and concerns, facilitating effective communication among healthcare professionals.
- Collaborated with fellow caregivers to develop personalized care plans tailored to each patient''s specific needs and preferences.
- Developed strong relationships with patients and their families, offering emotional support and guidance during difficult times.
- Continuously sought opportunities for professional development in order to stay current on best practices in caregiving and enhance the quality of care provided.
- Assisted in maintaining a safe and clean environment for patients, ensuring a comfortable and pleasant atmosphere.
- Successfully managed time and priorities to ensure all patients received appropriate care and attention throughout each shift.
- Supported patients'' daily living activities, improving their overall quality of life and fostering a sense of independence.
- Assisted patients with mobility exercises, increasing physical strength and preventing further deterioration due to immobility.
- Enhanced patient well-being by providing compassionate and attentive care to individuals with various medical conditions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Scheduled daily and weekly care hours for client caseload.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Hospitality Management/ Culinary Arts
Sinclair Community College
Dayton, OHH.S Diploma - Theater Arts
Stivers School For The Arts
Dayton, OH06.2001
Skills
- Problem-solving skills
- Customer Service
- Team Collaboration
- Workplace Safety
- Mail distribution
- Handling and sorting mail
- Document Scanning
- Package handling
- Office Administration
- Production goal setting
- Regulatory Compliance
- Retail Sales
- Sales expertise
- Fee Collection
- Equipment operation
- Equipment Troubleshooting
Timeline
Mail Clerk
United States Postal Service, USPS
10.2022 - Current
Elderly Caregiver
Preserve At Beavercreek
04.2020 - 11.2022
Assistant / Caregiver
Daivd James
03.2010 - 01.2022
Hospitality Management/ Culinary Arts
Sinclair Community College
H.S Diploma - Theater Arts
Stivers School For The Arts