Erica Gelner

Freight Broker

Heart of Texas Feight Systems

Camaron, TX

07.2011 - Current

Provided customer service by responding promptly to inquiries and resolving any issues that arose.
Conducted inventories and updated database to reflect accurate cargo information.
Estimated freight and postal rates to track shipment costs and weights.
Examined articles for defects and sorted according to extent of damage.
Processed payments for carriers in accordance with contractual agreements.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Recorded numbers of units handled or moved on daily production sheets or work tickets.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Coordinated the entire shipping process, from pick-up to delivery of goods.
Maintained cycle count program to successfully identify and correct problems related to inventory inaccuracy.
Negotiated rates based on current market trends.
Created reports summarizing performance metrics related to freight costs, transit times, carrier compliance.
Organized shipments based on priority level and estimated time of arrival.
Ensured compliance with federal regulations regarding safety standards for vehicles transporting hazardous materials.
Assisted in training new warehouse employees.
Quoted potential customers on price of freight brokerage.
Interfaced regularly with customers via phone, email, or in person meetings.
Utilized problem solving skills to resolve conflicts between customers and carriers.
Analyzed client needs and determined appropriate shipping solutions.
Reviewed contracts with vendors to ensure compliance with company policies and procedures.
Monitored shipments for on-time delivery and communicated status updates to customers.
Conducted regular reviews of freight rates for existing clients as well as potential ones.
Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
Cold called new customers to increase profits [Number]%.
Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Entered shipment details into database.
Acted as liaison between freight companies and shippers.
Checked import and export documentation to determine cargo contents.
Collaborated with logistics team members to optimize transportation routes.
Developed relationships with freight carriers to negotiate competitive rates and services.
Delivered products to customer locations on time.
Identified needs of customers promptly and efficiently.
Recognized by management for providing exceptional customer service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Planned and completed group projects, working smoothly with others.
Assisted with customer requests and answered questions to improve satisfaction.
Achieved cost-savings by developing functional solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Summary

Overview

Work History

Freight Broker

Education

High School Diploma -

Skills

Timeline

Freight Broker

High School Diploma -

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