Erica Genaw
Arden,NC
Summary
Detail-oriented Inventory and Customer Support Professional with 7+ years in freight handling and stock replenishment. Expertise in inventory control, handheld scanning, and team coordination, ensuring accurate stock flow and organized sales environments. Proven ability to maintain clean and safe work areas while delivering exceptional customer service during peak operations.
Overview
10
10
years of professional experience
Work History
Stocking Associate
WALMART, Walmart
Arden, North Carolina
02.2025 - 10.2026
- Followed Walmart stocking standards while replenishing shelves and endcaps.
- Unloaded freight and moved merchandise from Walmart backroom areas.
- Used handheld scanner to locate inventory and verify item placement.
- Organized Walmart sales floor to keep shelves neat and accessible.
- Assisted customers with product locations and basic item questions.
- Removed empty cartons and maintained clean, safe stocking areas.
- Worked with team members to process merchandise during busy shifts.
Call Center Representative
Fusion BPO
Spindale, North Carolina
05.2023 - 02.2025
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled inbound customer calls for Fusion BPO client support and service inquiries.
- Resolved billing questions using CRM records and call center scripts.
- Processed account updates and customer requests in Fusion BPO systems.
- Escalated complex issues to supervisors and specialized support teams.
- Documented call details, resolutions, and follow-up actions in contact logs.
- Maintained courteous communication during high-volume customer interactions.
- Explained products, services, and policies using clear customer-friendly language.
- Followed Fusion BPO quality standards and call handling procedures.
Proccessor/Freight Handler, Receiving
Walmart Distribution
Shelby, North Carolina
03.2017 - 05.2023
- Processed inbound and outbound shipments using Walmart Distribution warehouse systems to ensure timely order fulfillment.
- Scanned cartons and updated inventory records for accurate order flow.
- Verified labels, freight, and documentation before shipment release.
- Supported receiving, sorting, and staging of products across distribution aisles to optimize workflow and enhance inventory accuracy.
- Handled order exceptions and routed issues to supervisors.
- Inspected product condition and removed damaged freight from stock.
- Coordinated with team members to maintain steady processing flow.
- Followed Walmart safety rules and clean work area standards.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Maintained accurate filing of paperwork to ensure efficient documentation management. according to standard operating procedures and entered data points into tracking system.
- Scanned barcodes and processed merchandise by moving to proper areas.
Education
High School Diploma -
North Henderson High
Hendersonville, NC06-2010
Skills
- Stock replenishment
- Inventory control
- Handheld scanning
- Handheld scanning
- Inventory scanning
- Shelf organization
- Inventory control
Custom Section 2
- Organizational skills
- Knowledgeable in Microsoft office and Microsoft 365
- Customer relationship management
- Picking & Packaging
- Loading & Unloading freight/trucks
- Typing
- Quality Inspection
- Order shipping/picking
- Hand tools
Timeline
Stocking Associate
WALMART, Walmart
02.2025 - 10.2026
Call Center Representative
Fusion BPO
05.2023 - 02.2025
Proccessor/Freight Handler, Receiving
Walmart Distribution
03.2017 - 05.2023
High School Diploma -
North Henderson High