Erica Gentile
Pittsburgh,PA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
33
33
years of professional experience
Work History
Receptionist
WVWA
10.2012 - Current
- Greets visitors and customers professionally and provides friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Handle cash transactions and maintains sales and payments records accurately.
- Maintains a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supports office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handles sensitive information with discretion while maintaining strict confidentiality standards.
- Manages multiple tasks and time-sensitive deadlines.
- Maintains confidentiality of information regarding clients and company.
- Maintains visitor log for entering and leaving facility for security purposes.
- Helps maintain office security by monitoring visitor access and issuing badges as needed.
- Operates multi-line telephone system to answer and direct high volume of calls.
- Routes incoming mail and messages to relevant personnel without delay.
- Handles assignments independently with good judgement and critical thinking skills.
- Collect Water/Sewage/New Construction payments, processed transactions and updated relevant records.
Water Meter Reader
West View Water
02.1992 - 03.1994
Junior Clerk
West View Water
06.1991 - 02.1992
Education
No Degree - Liberal Arts And Sciences
CCAC
Allegheny County High School Diploma -
North Hills High School
53 Rochester Rd06.1987
Skills
- Professional Demeanor
- Documentation And Reporting
- Service-oriented mindset
- Data Entry
- Telephone skills
- Organization skills
- Time Management
- Security awareness
- Business operations understanding
- Payment Processing
- Computer Proficiency
Affiliations
- Safety Commitee 2016 to present
- Union Steward for Clerical 2016 to current
Timeline
Receptionist
WVWA
10.2012 - Current
Water Meter Reader
West View Water
02.1992 - 03.1994
Junior Clerk
West View Water
06.1991 - 02.1992
No Degree - Liberal Arts And Sciences
CCAC
High School Diploma -
North Hills High School
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