Erica Geranen
Jacksonville,FL
Summary
Experienced with overseeing general services operations, from maintenance to administrative support. Utilizes effective communication and problem-solving skills to enhance service delivery and team efficiency. Knowledge of industry best practices and track record of maintaining high standards in service quality.
good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. With finesse handling front office operations.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Injury Care Centers
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Verified patient demographic information, copied documentation and directed to provided information.
- Provided administrative support to management staff, contributing to overall office productivity.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Scheduled appointments in computer system.
- Transcribed phone messages for entire office and relayed messages.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Substitute Teacher
Kelly Educational Services
08.2019 - 10.2024
- Follows classroom plans left by class teacher to continue student education and reinforce core concepts
- Upholds classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher based on excellent past referrals and trusted performance
- Keeps students on-task with proactive behavior modification and positive reinforcement strategies
- Maintains day-to-day classroom management and discipline to promote learning initiatives
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
911 Dispatcher
Collinsville Police Department
04.2023 - 09.2023
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Contributed to community awareness by participating in public education programs on emergency preparedness.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Proved successful working within tight deadlines and a fast-paced environment.
Owner
The Pretty Kitty Salon
01.2022 - 12.2022
- Manages day-to-day business operations
- Consults with customers to assess needs and administer proper treatment
- Trains and motivates four employees to perform daily business functions at top industry standards
- Enhances operational efficiency and productivity by managing budgets, accounts and costs
- Recruits, hires and trains new employees, working to establish key internal functions and outline scope of work required
- Maintains client retention by setting the example and building a positive work environment
Dispatch/Detention Officer
Mayes County Sheriffs Office
04.2022 - 11.2022
- Write daily reports and maintains a log of inmate activities and behaviors
- Attends to feeding, housing and physical well-being of inmates
- Conducts physical searches of inmates and their living areas in search of weapons and contraband
- Regularly conducts security and sanitation checks
- Takes custody of inmates from arresting officers to begin processing into the detention facility
- Physically restrains inmates during altercations using leverage holds and legal force
- Dispatch calls, take calls while prioritizing the severity of said calls
- Recording notes
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Implemented new technology solutions to improve monitoring and surveillance capabilities.
Assistant Center Manager
European Wax Center
06.2021 - 09.2022
- Checked facility / employee work and service levels to maintain compliance with company and industry standards
- Organized budgets, achieved margin targets consistently to stay on track with growth plans
- Managed work and performance of more than 12 employees
- Directed daily operations
- Trained employees on proper performance of daily tasks
- Cross-sold services and products
Education
Associate of Applied Science - Business
Rogers State University
Claremore, OK12.2023
State License - Aesthetician
Clary Sage Beauty College
Tulsa, OK01.2019
Skills
- Behavior Control
- Security Checks
- Adult Detention
- Public Safety
- Executive Leadership
- Operational Analysis
- Change and Growth Management
- Organization and Planning
- Staff Collaboration
- Performance Monitoring and Evaluation
- Maintaining Clean Work Areas
- Decision Making
- Maintaining cleanliness
- Problem-solving skills
- Guest services
- Administrative skills
- Time management
- Listening skills
- Office administration
- Data entry
- Electronic recordkeeping
- Security procedures
- Typing speed
- Documentation
- Staff supervision
- Guest relations
- Conflict management
Accomplishments
- Ft Rucker Volunteer of the Quarter
- Ft Riley Volunteer of the Quarter
- Ft Riley lady Victory Award
Timeline
Front Desk Coordinator
Injury Care Centers
01.2025 - Current
911 Dispatcher
Collinsville Police Department
04.2023 - 09.2023
Dispatch/Detention Officer
Mayes County Sheriffs Office
04.2022 - 11.2022
Owner
The Pretty Kitty Salon
01.2022 - 12.2022
Assistant Center Manager
European Wax Center
06.2021 - 09.2022
Substitute Teacher
Kelly Educational Services
08.2019 - 10.2024
State License - Aesthetician
Clary Sage Beauty College
Associate of Applied Science - Business
Rogers State University
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