Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Giese

Green Bay,WI

Summary

Detail-oriented, administrative professional with experience in financial and trucking industries. Assist executives and managers on multiple organizational levels. Manage multiple schedules and maintain communication across teams. Focused, consistent, punctual and reliable. Organized and trustworthy with confidential and personal information.

Overview

17
17
years of professional experience

Work History

Administrative Assistant / Building Manager

NEW Wall Street
03.2019 - 04.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Greeted guests that enter the building and directed them to the appropriate office
  • Organized office events such as holiday parties, as well as quarterly client-appreciation events (50+ attendees)
  • Coordinated and managed multiple calendars to ensure efficient appointment scheduling
  • Opened and distributed mail for the entire office building
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Inspected grounds and facilities to identify necessary repairs.
  • Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
  • Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Coordinated with contractors for timely completion of maintenance projects, ensuring minimal disruption to building operations.
  • Established tenant feedback system to address concerns proactively, improving overall satisfaction.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Bookkeeper Assistant/Receptionist

VanVreede’s Furniture
05.2015 - 06.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.

HR Executive Assistant

Hyatt on Main Green Bay
09.2013 - 04.2014
  • Made travel arrangements and appointments on behalf of the General Manager
  • Enhanced employee engagement by implementing innovative HR initiatives and programs.
  • Coordinated employee training programs, enhancing skill sets and fostering professional development opportunities.
  • Performed administrative duties including preparation of incoming and outgoing mailings, answering all phone calls for the General Manager, and filing system maintenance
  • Prepared check requests, expense reports and held responsible for daily calendar management
  • Assisted Rooms Division and the Sales & Marketing Team as needed.
  • Implemented progressive discipline measures when necessary, upholding company policies consistently.

Assistant Quality Engineer

IQ Resource Group
01.2013 - 09.2013
  • Participated in the development and execution of engineering projects; including design, implementation, testing
  • Provided statistical reports, protocols, and data on engineering projects to carefully document the process, provide necessary invoicing, purchase needed materials and equipment
  • Traveled to project sites to provide field research, and ensure projects are completed in a timely manner, within budget guidelines.

Administrative Assistant

LARRY KITTELL TRUCKING, INC
05.2007 - 12.2012
  • Preformed clerical/administrative tasks such as filing, photocopying, faxing, word processing and distributing correspondence
  • Assisted with all bookkeeping duties, including payroll and accounts receivable/payable
  • Created business materials, negotiated contracts
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Assisted dispatchers with coordinating drivers and trucks for maximum efficiency while maintaining strict adherence to deadlines.
  • Supported company leader by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.

Education

Associate of Business Administration -

Northeast Wisconsin Technical College
Green Bay, WI
05.2011

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • File Organization
  • Customer and client relations
  • Computer Proficiency
  • Critical Thinking
  • Office Management
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Meticulous attention to detail
  • Relationship building

Timeline

Administrative Assistant / Building Manager

NEW Wall Street
03.2019 - 04.2024

Bookkeeper Assistant/Receptionist

VanVreede’s Furniture
05.2015 - 06.2018

HR Executive Assistant

Hyatt on Main Green Bay
09.2013 - 04.2014

Assistant Quality Engineer

IQ Resource Group
01.2013 - 09.2013

Administrative Assistant

LARRY KITTELL TRUCKING, INC
05.2007 - 12.2012

Associate of Business Administration -

Northeast Wisconsin Technical College

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