Summary
Work History
Education
Skills
Languages
Timeline
Generic

Erica Ginepra

Summary

hardworking and dependable team member with several years of hands on experience in customer service and inventory control. known for reliability, strong attendance, organization, and a strong work ethic. skilled at working independently and solving problems in a fast paced environment. looking to bring strong skills of accountability and professionalism into a new career

Work History

Customer Service Manager

Sals Custom Dry Cleaning
2011 - 2024

- stepped up to manager role when it was needed and remained consistent

- reliable and strong work ethic

- took on leadership and responsibilities and made sure daily tasks were completed smoothly

- maintained a clean and organized workspace

- managed day to day operations including opening and closing procedures

- friendly customer service while taking in and returning orders

- handled all phone calls and customer concerns with professionalism

- trained new staff

- restock and ordered new inventory supplies

- assisted in making pick up and deliveries

- built strong and safe customer relationships to help maintain repeated business


Uniform Attendant

Encore Casino
2019 - 2020

- Maintained cleanliness and organization of uniform storage areas

- Assisted staff in selecting appropriate uniforms based on departmental requirements

- Collaborated with management to improve inventory management practices enhancing overall efficiency

- Addressed employee concerns related to uniforms promptly, fostering a positive work environment.

- Examined dried clothes to identify stains, tears and issues.

- Assisted with unloading and loading customer laundry items.

- Kept track of customer laundry items by properly sorting, identifying and storing clothing

- distributed clean uniforms to casino staff

- assisted employees with any missing or damaged clothing

- worked day and night shifts adapting to different responsibilities

Education

Everett High School
Everett, MA

Skills

  • - Customer service
  • - Problem-solving
  • - Customer focused
  • - Decision-making
  • - Cash handling
  • - Complaint resolution
  • - Staff management
  • - Employee scheduling
  • - New hire training

Languages

English

Timeline

Customer Service Manager

Sals Custom Dry Cleaning
2011 - 2024

Uniform Attendant

Encore Casino
2019 - 2020

Everett High School
Erica Ginepra