Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erica Giordano

Erica Giordano

Brandon,FL

Summary

Professional Secretary with over 12 years of experience managing daily administrative support tasks and operations in salon and chemical and dental industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Uber Eats and Uber Driving

Self
03.2016 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Secretary

JAF Lawncare
10.2017 - 06.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Cleaner Residential and Offices

Self
02.2017 - 06.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Host

Applebee's Grill + Bar
04.2021 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier

South Nassau Hospital Cafe
03.2011 - 06.2017
  • Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
  • Contributed to higher sales by upselling menu items and promoting daily specials to guests.
  • Provided support during events or catering functions, working closely with event coordinators to meet specific requirements for successful execution.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Med Coding - Med Billing

Sanford Brown Institute
Garden City, NY
06.2010

High School Diploma -

Lawrence High School
Cedarhurst, NY
06.2008

Skills

  • organization skills
  • editing specialist
  • 65 wpm

Timeline

Host

Applebee's Grill + Bar
04.2021 - 09.2023

Secretary

JAF Lawncare
10.2017 - 06.2024

Cleaner Residential and Offices

Self
02.2017 - 06.2024

Uber Eats and Uber Driving

Self
03.2016 - Current

Cashier

South Nassau Hospital Cafe
03.2011 - 06.2017

Med Coding - Med Billing

Sanford Brown Institute

High School Diploma -

Lawrence High School
Erica Giordano