Erica Glenn
Dallas,Texas
Summary
Dynamic Digital Marketing Specialist with a proven track record at Walmart Supercenter, enhancing click-through rates and conversion with innovative strategies. Expert in SEO and social media marketing, I excel in creative problem-solving and customer engagement. Achieved significant improvements in team productivity and online presence, showcasing a blend of technical savvy and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Walmart Supercenter
1732 Precinct Line Rd, Hurst, TX 76054
08.2023 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
Insurance Branch Manager
Cheapest Auto Insurance
3245 E 15th St, Tulsa, OK 74104
04.2019 - 10.2022
- Improved staff retention rates through regular performance reviews, professional development opportunities, and employee recognition initiatives.
- Cultivated productive partnerships with industry professionals such as brokers, attorneys, and financial advisors to drive business growth.
- Reduced claims processing time by optimizing internal workflows and streamlining communication with adjusters.
- Maximized agency profitability with diligent expense tracking, budget monitoring, and cost-saving measures.
- Analyzed detailed reports on agency performance metrics to identify areas of strength and opportunity.
Front End Supervisor
Home Depot
11682 Forest Central Dr, Dallas, TX 75243
09.2016 - 03.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
3.4 GPA - Medical Assisting
Kaplan University
Fort Worth, TX05.2007
Skills
- Digital Marketing
- Social Media Marketing
- SEO
- Detail Oriented
- Digital Marketing Management
- Marketing Strategies
- Creative Problem-Solving
- Customer Service
- Customer Engagement
Certification
- Licensed Amax insurance /Cheapest Auto Insurance- county mutual 8 Year's
Timeline
Digital Marketing Specialist
Walmart Supercenter
08.2023 - Current
Insurance Branch Manager
Cheapest Auto Insurance
04.2019 - 10.2022
Front End Supervisor
Home Depot
09.2016 - 03.2019
3.4 GPA - Medical Assisting
Kaplan University