Erica B. Goff
Houston,TX
Summary
Insightful Human Resources Coordinator to include staffing, record-keeping, employee benefits and other HR-related duties. Also served as Scheduling Coordinator and Payroll Processor for all employees.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.
Overview
21
21
years of professional experience
Work History
Human Resource Manager / Scheduling Coordinator / Payroll Processor
ALG Care Management, LLC
Houston, TX
01.2021 - 02.2022
- Facilitates on-boarding process, including pre-hire paperwork and orientation
- Conduct recruitment efforts for designated care associates and nursing positions
- Process employee information, including personal data, payroll, tax data, transfers and
- Terminations
- Ensure all team member personnel files are up-to-date and in accordance with regulatory standards
- Ensures various human resource policies and procedures are communicated and adhered to
- Compile data from personnel records to prepare reports and logs; create and maintain database and spreadsheets
- Verification of appropriate licensure for all team members
- Training of all team members on clock in/clock out application with GPS monitoring to assure each team member is at scheduled appointment/job on time and for full duration of shift
- Process and maintain all payroll records bi-weekly, including correcting missed clock-ins prior to payroll to assure each team member is properly compensated via direct deposit
- Coordinating of daily care associate operations for all clientele to include call outs and replacements
- Interaction with clients for medical needs to assure proper care associate and registered nurse is provided
- Retrieval of medical records to maintain complete and accurate up-to-date filing system for each client to facilitate immediate document retrieval
- Maintained all day-to-day operations of company
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
- Developed and implemented scheduling policies
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs
- Checked prices and calculated totals for accurate invoice processing
Owner
ALG Transport Service, LLC
Tallahassee, FL
01.2018 - 01.2021
- Removal and transport of deceased individuals from place of death/crime scene to medical examiner's office for autopsy
- Managed day-to-day business operations
Medical Examiner Specialist
KWB Pathology Associates / District 2 ME Office
Tallahassee, FL
01.2008 - 01.2018
- Training in death investigation to include organ evisceration and interfacing with medical examiners and law enforcement in the death investigation process
- Receiving death notification calls from law enforcement, hospitals and end-of-life facilities
- Retrieval of medical records and other pertinent information relating to the decedent to help determine cause of death
- Preparation of death certificates via State of Florida EDRS system
- Preparation, processing and distribution of autopsy and crime scene photos
- Retrieval of medical records
- Prepare autopsy reports and death certificates
- Vast procedural knowledge of effective communication with patients, families, visitors and colleagues, especially in critical situations
- Transcription of gross and microscopic dictation and diagnoses dictated by pathologists from specimens received via various medical offices throughout surrounding area to include dermatology, gastrointestinal and surgical cases
Owner
Erica Goff Transcriptions
Tallahassee, FL
01.2002 - 01.2008
- Provide accurate and quality medical transcription
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Established foundational processes for business operations
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Introduced new methods, practices and systems to reduce turnaround time
Instructor of Medical Transcription and Medical
Lively Technical Center
Tallahassee, FL
01.2003 - 01.2004
- Proficient in Medical Transcription and Terminology
- Instructor to students in medical transcription and terminology course during 2003-2004 school year
- Participated in team-building activities to enhance working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Created plans and communicated deadlines to complete projects on time
Skills
- Policy Improvement Recommendations
- Exit Interviews and Processes
- Very detail-oriented with excellent organization skills
- Proficient computer skills including MS Office
- Internet skills including use of e-mail, group messaging and data collection
- Excellent time-management skills
- Effective communication skills
- Proven problem-solving skills
- Extensive calendar and scheduling experience
- Ability to maintain confidentially of information
- Knowledgeable and experience in medical record retrieval
- Robust in medical terminology
Timeline
Human Resource Manager / Scheduling Coordinator / Payroll Processor
ALG Care Management, LLC
01.2021 - 02.2022
Owner
ALG Transport Service, LLC
01.2018 - 01.2021
Medical Examiner Specialist
KWB Pathology Associates / District 2 ME Office
01.2008 - 01.2018
Instructor of Medical Transcription and Medical
Lively Technical Center
01.2003 - 01.2004
Owner
Erica Goff Transcriptions
01.2002 - 01.2008
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