Erica Golditch
Mesa,AZ
Summary
Self-directed executive leader with 10+ years of experience in client-facing roles. Proven expertise in community management, portfolio oversight, operational efficiency, and relationship-driven service delivery. Recognized for building strong teams, optimizing processes, and partnering with boards and stakeholders to achieve long-term success. Known for problem-solving acumen, innovative thinking, and strong communication skills.
Overview
8
8
years of professional experience
Work History
Vice President of Management Services
City Property
Phoenix, AZ
02.2024 - Current
- Provide executive leadership and oversight of management services across a diverse portfolio of community associations.
- Develop and execute strategic initiatives to enhance customer satisfaction, operational efficiency, and service consistency.
- Partner with boards, homeowners, and stakeholders to ensure governance compliance and long-term planning alignment.
- Lead organizational restructuring efforts to strengthen service delivery and internal accountability.
- Mentor, coach, and develop management staff while fostering a high-performance culture.
- Oversee budgets, financial performance, and resource allocation to support operational sustainability.
- Serve as a key liaison between executive leadership, boards, and residents to drive transparency and issue resolution.
Vice President of Portfolio Management
3.0 Management
Denver, CO
05.2022 - 02.2024
- Supervised and coached a team of seven managers, ensuring accountability, compliance, and performance standards.
- Directed operations for 41 community associations, including budgets, reserve planning, and conflict resolution.
- Led monthly, quarterly, and annual board meetings to ensure alignment with governing documents and legal standards.
- Built trusted relationships with residents through responsive communication and proactive issue resolution.
Community Association Manager
Hammersmith
Denver, CO
03.2021 - 05.2022
- Ensured compliance with governing documents, state regulations, and company standards across assigned communities.
- Coordinated vendor relationships, contracts, and project timelines for maintenance and capital improvements.
- Built strong relationships with board members and homeowners through proactive communication and issue resolution.
Community Association Manager
Associa
Lakewood, CO
01.2020 - 02.2021
- Supported daily operations of multiple community associations in accordance with contractual and legal requirements.
- Partnered with boards on financial oversight, budget tracking, and operational decision-making.
- Maintained property standards through inspections, maintenance coordination, and vendor performance management.
Operations Manager
GK Houses
Denver, CO
06.2019 - 12.2019
- Managed operations for single-family rental properties, including leasing, maintenance coordination, and vacancy reduction.
- Implemented process improvements that enhanced response times and improved the client experience.
- Supported portfolio growth through operational support for acquisitions and new properties.
General Manager in Training
Hotel Elegante
Colorado Springs, CO
12.2017 - 06.2019
- Supported daily hotel operations across departments to maintain high guest satisfaction standards.
- Developed training materials, job descriptions, and standard operating procedures to improve efficiency.
- Supervised staff performance, scheduling, and service delivery in a fast-paced hospitality environment.
Education
Bachelor of Arts - Communications, Journalism & Eastern Asian Languages and Cultures
University of Kansas
Lawrence, KSSkills
- Strategic planning
- Governance compliance
- Community engagement
- Conflict resolution
- Vendor relations
- Team leadership
- Effective communication
- Problem solving
- Negotiation skills
- Relationship building
- Customer education
- Rules and regulations
- Critical thinking
- Client relationship building
Websites
Awards
- CMCA Certification, Community Association Institute, 2021
- CAIRMC Marketing Committee Member & Social Media Chair, 2020-2023
- Leadership Award - Building Relationships, Associa, 2021
- Employee of the Quarter, Hammersmith, 2022
Timeline
Vice President of Management Services
City Property
02.2024 - Current
Vice President of Portfolio Management
3.0 Management
05.2022 - 02.2024
Community Association Manager
Hammersmith
03.2021 - 05.2022
Community Association Manager
Associa
01.2020 - 02.2021
Operations Manager
GK Houses
06.2019 - 12.2019
General Manager in Training
Hotel Elegante
12.2017 - 06.2019
Bachelor of Arts - Communications, Journalism & Eastern Asian Languages and Cultures
University of Kansas