Erica Gomez
Aldie,VA
Summary
Detail-oriented and motivated team candidate with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Maintains a creative and friendly approach to responsibilities and high-volume environments to meet restaurant and customer goals.
Overview
2
2
years of professional experience
Work History
Server
Glory Days Grill
01.2023 - 01.2024
- Greeted and welcomed customers, ensuring exceptional customer service by anticipating and fulfilling customer needs.
- Promoted specials and seasonal items while also being attentive to any questions or concerns regarding any food items and menu.
- Implemented effective communication strategies between front-of-house and back-of-house staff.
- Managed full section during high-volume hours, consistently checking on each table and delivering accurate orders.
- Ensured a well, clean, and welcoming dining environment, ensuring that health and safety regulations were bring met in the restaurant for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items given by customers.
To-Go Specialist
Glory Days Grill
06.2022 - 01.2024
- Took charge of phone and online orders, estimated an accurate time of pickup, and conveyed menu and seasonal food options to customers.
- Organized to-go tickets in order and ensured that each boxed food item corresponds with ticket prior to packaging with proper utensils and condiments.
- Maintained an organized take-out station by arranging take-out orders from online, over the phone, and in-person.
- Contributed positively towards restaurant goals through effective communication between front-of-house staff and back-of-house staff.
- Ensured a clean and sanitary take-out station by removing any trash and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers in-person and curbside.
- Trained new team members on best to-go procedures for managing to-go orders enhancing customer satisfaction.
Host
Glory Days Grill
10.2021 - 11.2022
- Greeted and welcomed customers when entering restaurant, ensuring a welcoming and positive dining environment.
- Developed and created floor plan throughout shift to ensure and organized flow of restaurant throughout high volume times that would help waitstaff, back of house, and reduce wait times for customers.
- Answered phone calls regarding call-ahead scheduling, provided accurate waiting times, and informed customers about operating times regarding sport games or restaurant hours.
- Assisted servers by bussing tables and seating guests while also maintaining a clean dining space prior to seating customers.
- Organized silverware inventory, ensuring that all tables are organized, includes silverware, and silverware is stocked throughout the shift.
- Trained new hostesses on best practices and restaurant policies to enhance customer satisfaction.
Education
Bachelor of Science - Biology
James Madison University
Harrisonburg, VA05.2027
Lightridge High School
Aldie, VA06.2023
Skills
- Strong Work Ethic
- Collaborative
- Leadership
- Point of Sale System Proficiency
- Menu Memorization
- Time Management
Timeline
Server
Glory Days Grill
01.2023 - 01.2024
To-Go Specialist
Glory Days Grill
06.2022 - 01.2024
Host
Glory Days Grill
10.2021 - 11.2022
Bachelor of Science - Biology
James Madison University
Lightridge High School
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