Erica Gomez
Los Angeles,CA
Summary
Compassionate caregiver with extensive experience at IHSS, adept at enhancing client well-being through effective medication management and emotional support. Proven ability to build strong relationships and provide daily living assistance, ensuring comfort and safety. Recognized for exceptional time management and problem-solving skills, fostering a positive environment for clients.
Overview
2026
2026
years of professional experience
Work History
Caregiver
IHSS
2010 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with clients to understand their needs and preferences.
- Maintained cleanliness and organization in client environments to promote health standards.
- Supported medication management by reminding clients of dosages and schedules.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Developed trusting relationships with clients to enhance emotional well-being and support.
- Adapted quickly to varying client needs, demonstrating flexibility in approach.
- Collaborated with healthcare professionals to coordinate care plans for clients.
- Documented client progress and any changes in condition for caregiver reviews.
Telemarketer
Allstate Corp
2005 - 2026
- Conducted outbound calls to generate leads and promote products effectively.
- Developed strong customer relationships through active listening and tailored communication strategies.
- Utilized CRM software to manage customer interactions and track sales performance.
- Trained new team members on company protocols and effective telemarketing techniques.
- Analyzed call data to identify trends and improve outreach strategies.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Recorded contact information of customers and potential customers in internal database.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Developed comprehensive understanding of product features to accurately address customer queries.
- Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
- Reduced customer churn by addressing concerns and offering solutions tailored to individual needs during calls.
- Adapted communication style to match customer preferences, increasing rapport and trust.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Made average of Number outbound and inbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Receptionist
ELAC
06.1995 - 01.1996
- Managed front desk operations, ensuring seamless visitor check-ins and appointments.
- Maintained organized filing systems for client records and correspondence.
- Coordinated multi-line phone systems, efficiently directing calls to appropriate staff.
- Developed positive relationships with clients, enhancing customer service experience.
- Streamlined appointment scheduling processes, improving overall office efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate of Applied Science - Health Care Administration
ELAC
Monterey Park, CASpecial Education Certificate - Special Education
Marengo Occupational College
Los Angeles, CA2005
Medical Assistant Diploma 4.0 - Medical Assistant
Career Colleges of America
Downey, CA2004
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Patient companionship
- Compassionate communication
- Medical record-keeping
- Medication and appointment reminders
- Supportive companionship
- Direct patient care
- Medication management
- Documentation
- Mobility assistance
- Client documentation
- Medication administration
- Patient management
- Care plan assessment
- Care plan management
- Progress documentation
- Records management
- Transportation services
- Medical records management
- Records maintenance
- Medical office administration
- Case management
- Incapacitation care
- Reliability and punctuality
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Stress management
- Nutrition
- Disability support
- Medication coordination
- Case management experience
- Empathetic listening
- Patient care and companionship
- Daily living activities assistance
- Compassionate client care
- At-home care instruction
- Fast learner
- Attentive to people
- Bedside care
- Clear communication
Timeline
Receptionist
ELAC
06.1995 - 01.1996
Caregiver
IHSS
2010 - Current
Telemarketer
Allstate Corp
2005 - 2026
Associate of Applied Science - Health Care Administration
ELAC
Special Education Certificate - Special Education
Marengo Occupational College
Medical Assistant Diploma 4.0 - Medical Assistant
Career Colleges of America