Erica Gordon
Syracuse,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Lead Operations Supervisor
A+ Commercial Clean
Syracuse, NY
09.2022 - Current
- Motivated and trained 15 employees to maximize team productivity.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Enhanced operational performance and reduced labor expenses by 20% by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Helped secure 16 new contracts within 3rd week of employment.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Warehouse Manager
Hollingsworth Logistics
Temperance, MI
02.2021 - 08.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated 53 member warehouse team to consistently accomplish operations goals and exceed performance targets reducing shrink by 12 percent.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Manufacturing Group Leader
General Motors Co
Toledo, OH
02.2020 - 02.2021
- Identified problems and implemented effective solutions.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Managed departmental performance measures.
- Efficiently lead team of 85 associates while monitoring 4 separate departments.
Project Supervisor
Stratosphere Quality
Dayton, OH
03.2016 - 02.2020
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Closely collaborated with project members to identify and quickly address problems using J-I-T and lean principle strategies.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Established clear priorities and quality standards at 25+ multi-site locations.
- Trained staff of up to 75 for onsite management.
Quality Assurance Manager
F&P Of America, Troy
Troy, OH
05.2010 - 03.2016
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
- Collected production samples regularly and performed detailed quality inspections.
- Coached trained and mentored 35 associates to maximize performance by 18% and hit productivity goals.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Education
Associate of Business Administration - Business Management
University of Phoenix
Tempe, AZ09.2015
Skills
- Continuous Improvement Projects
- Management Training
- Motivational Leadership
- 5S Principles
- Operational Efficiency and Safety
- Focus and Follow-Through
- Six Sigma Methodologies
- P&L Administration
Timeline
Lead Operations Supervisor
A+ Commercial Clean
09.2022 - Current
Warehouse Manager
Hollingsworth Logistics
02.2021 - 08.2022
Manufacturing Group Leader
General Motors Co
02.2020 - 02.2021
Project Supervisor
Stratosphere Quality
03.2016 - 02.2020
Quality Assurance Manager
F&P Of America, Troy
05.2010 - 03.2016
Associate of Business Administration - Business Management
University of Phoenix
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