Erica Govea
Indianapolis,United States
Summary
Sales professional with proven track record in high-performance environments, consistently exceeding targets and enhancing customer relationships. Expertise in negotiation, strategic planning, and customer service, complemented by strong communication and problem-solving skills. Experienced in leading sales teams, managing inventory, and implementing effective sales strategies to drive revenue growth. Committed to continuous improvement and adapting to new challenges in dynamic settings.
Overview
8
8
years of professional experience
Work History
Inventory Auditor
WIS
, IN
03.2025 - Current
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Evaluated existing storage methods, making suggestions for cost-effective alternatives when necessary.
- Assisted in developing new processes for tracking inventory movements more effectively.
- Posted financial data in Excel spreadsheets and managed inventory.
- Conducted audits on internal controls and developed reports on findings.
- Physically counted inventory and updated information on the computer.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Worker
Tempur Sealy
, IN
08.2021 - 12.2023
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Packed boxes and stock using organizational guidelines.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Organized warehouse space for efficient storage of products.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
Sales Associate
Jd Sports
, IN
06.2019 - 10.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained cleanliness of store environment including floors, windows, displays.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales Lead
Forever 21
, IN
08.2017 - 06.2020
- Provided training sessions for new employees on sales techniques, procedures.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained attractive merchandise displays to maximize purchases.
- Assisted in developing promotional materials such as brochures, flyers.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Greeted and assisted customers to foster positive experiences.
- Created reports and presentations on weekly sales performance to senior management.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Prepared detailed forecasts for future sales volumes based on past trends.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Managed cash register operations using POS system and processed sales and returns.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Reduced process lags by training employees on best practices and protocols.
Car Detailer
Enterprise Rent-A-Car
, IN
06.2018 - 11.2018
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Transported materials, equipment or supplies to or from work areas.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Shortridge IB High School
Indianapolis, IN05-2016
Skills
Data analysis and internal controls
- Time management and multitasking
- Quality assurance and problem solving
- Team building and leadership
- Customer service and satisfaction
- Effective communication and issue resolution
- Critical thinking and conflict resolution
- Microsoft Excel proficiency
- Visual merchandising and relationship management
- Employee training and sales training
- Sales reporting and closing techniques
- Stockroom management and schedule oversight
- Cross-functional teamwork and collaboration
- Staff supervision and shift scheduling
- Hiring and training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Inventory Auditor
WIS
03.2025 - Current
Warehouse Worker
Tempur Sealy
08.2021 - 12.2023
Sales Associate
Jd Sports
06.2019 - 10.2020
Car Detailer
Enterprise Rent-A-Car
06.2018 - 11.2018
Sales Lead
Forever 21
08.2017 - 06.2020
High School Diploma -
Shortridge IB High School
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