Erica Graham

• Managed merchandising efforts to enhance product visibility and appeal.
• Ensured compliance with company policies and procedures, maintaining operational standards.
• Collaborated with district managers on strategic initiatives for store improvements.

*Determine the use of various properties (residential, commercial, industrial, agricultural, vacant land) and assign appropriate classifications for tax assessment purposes in compliance with local and state laws.

*Maintain and update a comprehensive database of all properties within the jurisdiction, ensuring data accuracy and accessibility for auditing and public inquiries.

*Prepare and maintain detailed reports and documentation regarding property valuations and classifications for public record and audit purposes.

*Communicate courteously and professionally with property owners, real estate agents, attorneys, and government agencies regarding valuation, classification procedures, and property tax laws.

*Answer taxpayer questions, resolving discrepancies and providing a clear understanding of the assessment process and their tax liabilities.

Experience in recruiting, hiring, training, and supervising staff, as well as creating schedules and evaluating performance.

*Managing inventory, sales targets, employee schedules, and daily operations requires exceptional organization and time management.

*Handling customer inquiries, complaints, and ensuring a positive experience.

*Resolving daily operational challenges and customer issues.

*Collaborated with regional management to develop and implement strategic initiatives that drove sales and customer satisfaction.

* Greeted and engaged customers to understand needs and provide knowledgeable solutions.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.