- Passionate about balancing physical health with mental and emotional wellness (Crossfit)
- I like trying new recipes and food trends
- Enjoy hobbies that combine physical activity with outdoor exploration
- Interior Design, DIY, Crafts
- Video Gaming
Erica Granados
Altus,OK
Summary
Experienced Office Management/Administration Professional whose goal is optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Steampro Carpet Cleaners
02.2020 - Current
- Customer Relations - discussing their wants/needs and quoting various services.
- Establishing team priorities, maintaining schedules and monitoring performance.
- Scheduling/dispatching technicians for various jobs.
- Marketed services via social media to maintain advertising relevancy.
- Using industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of the quoting/billing process.
- Assisting in organizing and overseeing assignments to drive operational excellence.
- Maintaining company relevance by advertising on social media and creating digital media.
- Billing/invoicing.
- Reconciling end-of-day reports to determine accurate billing and payment processing.
- Developing procedures to establish accurate and organized check-in and check-out processes for technicians to maintain accountability and expected performance.
- Working with supervisors and team members to understand supply needs and competitor comparisons to set reasonable service prices.
- Opening new accounts and documenting personal, demographic, and payment information in system.
- Developing extensive knowledge of products and services to better assist customers.
- Observing and learning changing customer requirements and adapted sales strategies as needed. (creating package deals, bundles, discounts, etc. to create more revenue).
- Utilizing sales techniques to build customer interest and close sales.
- Following up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Asking relevant questions to assist customers with selecting needed or requested products and services.
- Collaborating with marketing teams to develop and execute promotional strategies (Google, Nextdoor, Home Advisor).
EEO Investigator
Crossroads Mediation & Dispute Resolution Center
06.2014 - 02.2020
- Collaborated with Federal agencies (TSA, CDC, HRSA, NIH, etc.) to investigate the complaints of employees/contractors.
- Reviewed Discrimination/Harassment complaints and outlined investigation tactics.
- Conducted interviews with witnesses and clients.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Adhered to Federal guidelines and policies when delivering completed investigative reports, rising to a legal standard.
- Advanced from EEO Investigator to TSA EEO Investigator within 6 months, based on quality of work and ability to adapt to strict Homeland Security guidelines and regulations.
Paralegal
Law Offices of John T Orcutt
06.2012 - 06.2015
- Conducted initial intake with clients to determine their need for financial assistance.
- Analyzed client income, expenses, assets, etc. to determine the best solution for their needs.
- Wrote, edited and efficiently transmitted correspondence between the client, attorneys and bankruptcy trustees' offices.
- Adhered to fair debt collection practices.
- Researched statutes, decisions, legal articles, and codes to ensure cases were properly filed with the courts.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Implemented a new, client-followup scheduling system for paralegals in order to maintain various documentation needed for each case
Education
High School Diploma -
Elgin High Schol
Elgin, OK04-2008
Skills
- Billing
- Bookkeeping
- Facility management
- Administrative oversight
- Report preparation
- Scheduling and calendar management
Interests
Timeline
Office Manager
Steampro Carpet Cleaners
02.2020 - Current
EEO Investigator
Crossroads Mediation & Dispute Resolution Center
06.2014 - 02.2020
Paralegal
Law Offices of John T Orcutt
06.2012 - 06.2015
High School Diploma -
Elgin High Schol
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