Summary
Overview
Work History
Education
Skills
Testimonials
Work Preference
Software
Websites
Timeline
CustomerServiceRepresentative
Erica Graver

Erica Graver

Palm Bay,FL

Summary

Visionary, influential leader passionate about guiding teams to source, attract, and recruit top talent individuals to meet evolving client workforce needs Inspiring manager training individuals on best practices, motivating teams to outperform all goals, and coaching employees to produce top results while loving their jobs Dedicated strategist who develops and executes competitive plans that span the entire organization. Proven relationship builder developing partnerships with clients, global team members, and executive stakeholders through strong communication and interpersonal skills Self-motivated leader working persistently to ensure the delivery of positive experiences for both the employees and the customers

Overview

21
21
years of professional experience

Work History

Senior Talent Acquisition Manager

Ad-Vance Talent Solutions
04.2024 - Current
  • Initiated proactive pipeline development efforts by cultivating long-term relationships with passive candidates in critical industries or functional areas.
  • Provided data-driven insights on recruitment performance metrics, enabling continuous improvement in talent acquisition strategies across all departments.
  • Conducted regular market research on industry trends and competitor activities to inform future talent acquisition strategies.
  • Enhanced candidate pool quality by implementing targeted recruitment strategies and leveraging professional networks.
  • Strengthened employer branding efforts, collaborating with marketing teams to create compelling recruitment materials and social media campaigns.
  • Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
  • Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds.

Talent Acquisition Manager – Client Services Manager

Cielo
01.2022 - 02.2024
  • Recruitment Process Outsourcing for Johnson Controls and Health First
  • Coached my teams to exceed goals, escalate issues and be the subject matter experts to their Hiring Managers
  • Mentored employees on best practices to ensure the best possible applicant and client experience
  • Lead a recruiting team of 20+ recruiters based in Canada, Manila, Argentina, Mexico, and the United States
  • Supported several hundred hiring managers across the country and was able to successfully hire over 8,000 employees in 18 months in the highly difficult skilled trades industry
  • Developed relationships with key stakeholders at the client company to build and maintain the highest levels of customer satisfaction
  • Developed several initiatives to ensure compliance and consistency with requisition management including weekly candidate summary reports, aged requisition updates and top 25 aged requisitions to focus on
  • Successfully reducing average time in stage from over 110 days to less than 10 days in a six-month period
  • Successfully reducing aged requisitions down from a peak of 641 when I started to 174 a year and a half later
  • Lead a team of 19 healthcare recruiters to successfully hire an average of 425+ healthcare workers each month
  • Organized and managed six on-site career fairs to take place over a two-week period with over 300 candidates in attendance, resulting in over 50 healthcare hires
  • Within the first 90 days with Health First, was able to identify multiple areas of missed opportunities for billing, leading to the top two highest GP percentages in the history of this 10+ year old account

Recruiting Manager

CMS Nextech
01.2021 - 01.2022
  • Supported over 50 hiring managers across the country and was able to successfully hire over 700 employees in one year in the highly competitive HVAC industry
  • Revamped all Recruitment Advertising to consistently emphasize the CMS Nextech brand and our 4.0 employer rating on Indeed and Glassdoor
  • Led in the selection, negotiation, and implementation of new remote I-9 automation vendor, as well as the company’s first Applicant Tracking System, iCIMS
  • Developed and maintained team budget and expenditures which had not been previously tracked
  • Implemented data-driven recruiting methods, utilizing analytics to inform decision-making processes and optimize results.
  • Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
  • Managed a high-performing team of recruiters, fostering an environment of continuous improvement and professional growth opportunities.

Senior Manager, Talent Acquisition – North America

International BPO Contact Centers
06.2012 - 01.2020
  • Developed a high-performance team to source, attract, and secure top talent individuals to meet the organization’s evolving workforce needs
  • Continuously identified and implemented changes to improve global team metrics, including the designing and facilitating of engaging training sessions
  • Coached the team to crush goals and mentored employees on best practices to ensure the best possible customer experience
  • Rewrote the operating policy for the TA teams across North America and authored documentation to ensure consistent training and execution
  • Developed and maintained team budget and expenditures to ensure accurate records, return on investment and successful budgetary goals were achieved
  • Led a team of up to 75 Recruiters and Sourcers (both onshore and offshore) and mentored multiple hourly call center employees into becoming high-performing professionals.
  • Motivated the team and held each individual accountable to reach ambitious productivity goals.
  • Increased the eNPS from +3 to +62 while also boosting the number of people who took the survey by 50%.
  • Led hiring efforts of over 12,000 starts across 15 locations in less than a year.
  • Sourced top talent and analyzed trends and metrics to designed actionable plans to consistently meet or exceed goals. Resulting in #1 Vendor status with major client three years running.
  • Served as the POC for major projects, including the implementation of 8 new sites, the integration of several new clients, and the successful acquisition of a competitor.

Senior Recruitment Specialist

Superior Group
01.2011 - 01.2013
  • Company Overview: Premier provider of recruiting and workforce solutions now known as Acara Solutions
  • Steered the full recruitment lifecycle from sourcing and screening to interviewing and placing for a diverse group of clients ranging from DOD to Hospitality and Attractions
  • Ensured client satisfaction by developing strong relationships and implementing feedback
  • Ensured all recruiting processes complied with OFCCP guidelines
  • Premier provider of recruiting and workforce solutions now known as Acara Solutions

Regional Service Manager

Manpower of the Palm Beaches
01.2004 - 12.2010
  • Managed a team of Staffing Specialists who led the full recruiting lifecycle for clients in the area
  • Oversaw the placement & supervision of 3,400 temporary associates during stimulus program

Education

High School Diploma -

Lake Howell High School
Winter Park

Skills

  • Applicant Tracking Systems
  • Candidate tracking
  • Client Satisfaction and Support
  • Customer Service Driven
  • Data-driven decision-making
  • Employee Training and Coaching
  • Employer Branding
  • Executive Search
  • Global Talent Acquisition
  • Interviewing techniques
  • Multi-site and Remote Management
  • Onboarding Support
  • Organization and Time Management
  • Performance Tracking and Reporting
  • Process Improvement Plans
  • Recruitment
  • Recruitment Process Outsourcing
  • Relationship Building
  • Remote Hiring
  • Stakeholder Communication
  • Strategic Planning
  • Talent Acquisition Leadership
  • Team Building and Mentoring
  • Workforce Planning and Hiring

Testimonials

Shelby S., Director, Erica is smart, sharp, and skilled. She comes to the table with a clear vision and a positive attitude, prepared to collaborate, execute, and delivery. She’s incredible at building relationships and she’s an expert at building a competent, loyal team.

Ashley R., Supervisor, Erica stands head and shoulders over most, not only in demonstrated initiative, intelligence, and creativity. But, also with her ability to function as a leader. Erica’s excellent communication skills, positive outlook, and pleasing personality enhance her leadership abilities.

Regina N, Senior Recruiter, Erica is a leader that will provide a solution no matter what the issue. Regardless of whether it was hers to deal with or not. She will study and perfect her role that you know an answer is always ready at her fingertips. She's a go getter that will get the message across and is a fearless leader that leads with empathy and kindness.

Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Software

Microsoft Office

Applicant Tracking Systems

SmartSheet

SparkHire

Sense

ICIMS

Workday

Timeline

Senior Talent Acquisition Manager

Ad-Vance Talent Solutions
04.2024 - Current

Talent Acquisition Manager – Client Services Manager

Cielo
01.2022 - 02.2024

Recruiting Manager

CMS Nextech
01.2021 - 01.2022

Senior Manager, Talent Acquisition – North America

International BPO Contact Centers
06.2012 - 01.2020

Senior Recruitment Specialist

Superior Group
01.2011 - 01.2013

Regional Service Manager

Manpower of the Palm Beaches
01.2004 - 12.2010

High School Diploma -

Lake Howell High School
Erica Graver