Erica Gray

Facilitated support services for dual diagnosis clients.

Established protocols to mitigate crisis situations.

Interacted with clients experiencing behavioral challenges.

Engaged with individuals facing psychological disorders.

Provided support to individuals experiencing sexual assault trauma.

Collaborated with patients having criminal histories; Sexual assault, and assaulting other individuals.

Working with clients with history of substance abuse.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, temperature, pulse.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.

• Streamlined daily operations in home healthcare by prioritizing tasks effectively.
• Assisted patients with ADLs (activities of daily living), including bathing, running errands, and transportation to and from doctor's appointments.
• Distributed medications to ensure timely administration.
• Managed meal prep processes.

Executed venipuncture procedures for patients.

Performed Foley catheter insertions with precision.

Performed IV removal procedures for patients.

Collecting specimens required for laboratory analysis.

Facilitated patient engagement in essential daily tasks.

Facilitated patient transfers and supported physical therapy sessions.

• Assisted patients with daily living activities, promoting independence and dignity.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Reduced patient stress levels through effective communication and active listening skills.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Assisted in care for those living with Alzheimer's.

• Contributed to team success by consistently achieving performance goals in deli department metrics.
• Supported overall store efficiency by assisting in various departments as needed during peak times or staff shortages.
• Enhanced customer satisfaction by providing efficient and courteous deli service.
• Maintained high-quality standards for food preparation, ensuring compliance with company guidelines and local health codes.
• Exhibited strong attention to detail when slicing meats, cheeses, and other products for optimal presentation.
• Demonstrated adaptability by quickly adjusting to changes in product availability or company procedures within the deli department.
• Assisted in training new employees, sharing best practices for excellent customer service.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Offered product samples to customers, generating additional sales through taste-testing.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Prepared salads, soups and sandwiches for customers.