Erica Gray
Pontotoc,MS
Summary
Dynamic Hair Stylist with a proven track record at Smart Style Salon, excelling in client consultation and personalized styling techniques. Recognized for building a loyal clientele through exceptional service and attention to detail. Strong leadership skills honed as a Manager at Buff City Soap, enhancing team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Hair Stylist
Smart Style Salon
04.2014 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Worked with special needs children and adults to provide services in a calming atmosphere.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Built rapport with clients to understand their style preferences and hair care routines.
Manager
Buff City Soap
09.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Pontotoc City Schools
Pontotoc, MSSkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
Timeline
Manager
Buff City Soap
09.2022 - 12.2023
Hair Stylist
Smart Style Salon
04.2014 - Current
Pontotoc City Schools
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