Erica Gray

Mixing and serving drinks to the public while maintaining a professional and friendly demeanor.

Working with computer register. Cleaning building to managers standards.

• Mixed cocktails and beverages according to established recipes and customer preferences.
• Managed bar inventory, ensuring availability of popular drinks and supplies.
• Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
• Assisted in training new bartenders on operational procedures and drink preparation techniques.
• Maintained cleanliness and organization of bar area, adhering to health and safety standards.
• Handled cash transactions accurately, ensuring accountability in daily sales reports.
• Resolved customer complaints efficiently, promoting positive experiences and repeat business.

• Provided exceptional customer service in high-volume dining environment.
• Accurately processed orders using point-of-sale system to ensure timely delivery.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Collaborated with kitchen staff to coordinate food preparation and presentation.
• Assisted in training new team members on menu items and service standards.
• Managed multiple tables efficiently while ensuring customer satisfaction during peak hours.
• Resolved customer complaints promptly to maintain positive dining experiences.
• Upsold menu items effectively, contributing to increased sales and guest satisfaction.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Proved successful working within tight deadlines and a fast-paced environment.
• Answered customers' questions, recommended items, and recorded order information.