Erica Green
Inglewood,CA
Summary
Energetically propelled Metro MTA's service standards by optimizing routes and enhancing passenger satisfaction, showcasing expert safe driving and superior customer service skills. At Pollo Campero, I led team efforts, improving operational efficiency and employee performance. My knack for accurate recordkeeping and staff supervision underpins a proven track record of elevating customer experiences and operational productivity. Motivated to work well with others
Overview
18
18
years of professional experience
Work History
Bus Operator
Metro MTA
Los Angeles, California
09.2012 - Current
- Provided safe and reliable transportation for passengers to their destinations.
- Maintained the cleanliness of buses, including sweeping, cleaning windows
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Comply with all ADA
- Collect cash fare
- Report delays or accidents
- Adhered to set schedules while operating buses safely along assigned routes.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Communicated route information to passengers during trips as needed.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
Assistant Manager
Pollo campero
Los Angeles, California
12.2006 - 09.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- End of shift deposit
- Inventory
Education
High School Diploma -
A.w.e.c
Los Angeles, California06-2008
Skills
- Accurate Recordkeeping
- Optimizing routes
- Fare collections
- Safe driving skills
- Task Delegation
- Product and service knowledge
- Employee Performance Evaluations
- Employee Scheduling
- Staff Supervision
- Sales Reporting
- Customer service and satisfaction
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Telephone Etiquette
- Information assistance
Timeline
Bus Operator
Metro MTA
09.2012 - Current
Assistant Manager
Pollo campero
12.2006 - 09.2012
High School Diploma -
A.w.e.c