Erica Green
Hoover,AL
Summary
Dynamic customer service professional with experience at CVS Pharmacy, as a Pharmacy Tech excelling in data entry and active listening. Proven track record of enhancing patient satisfaction through effective communication and problem resolution. Skilled in streamlining processes and training staff, contributing to improved operational efficiency and customer loyalty.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Customer Service Representive
Communicatin Test Design, Inc
01.2010 - 06.2025
- Delivered prompt assistance to customers, ensuring their inquiries were addressed efficiently.
- Collaborated with cross-department teams to streamline customer service processes.
- Gathered customer feedback to identify areas for service improvement.
- Documented customer interactions to create accurate records for future reference.
- Coordinated with technical support to resolve complex customer issues promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Tecnician
CVS Pharmacy
10.2003 - 01.2010
- Processed prescription orders efficiently, ensuring accuracy in medication dispensing and patient safety.
- Facilitated communication between patients and healthcare providers to clarify prescription needs.
- Maintained organized inventory by performing regular stock checks and managing medication expiration dates.
- Managed insurance claims processing, resolving discrepancies to ensure timely reimbursement.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Updated patient records accurately in the pharmacy system to maintain confidentiality and compliance.
- Scheduled medication refills and reminders, improving patient adherence to prescribed therapies.
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Medical Assistant Intern
American Family Care, Inc
01.2001 - 2003
- Facilitated communication between patients and healthcare providers, ensuring smooth coordination of care plans.
- Contributed to a welcoming environment by keeping reception area clean, organized, and well-stocked with necessary materials.
- Provided exceptional customer service at the front desk, addressing inquiries and concerns with professionalism and empathy.
- Ensured accurate data entry, contributing to the maintenance of a comprehensive electronic health record system.
- Enhanced patient experience by managing appointment scheduling and providing timely follow-up calls.
- Assisted with daily administrative tasks such as filing, photocopying, and faxing to support overall office productivity.
- Handled incoming phone calls professionally while directing them appropriately within the practice setting.
- Implemented confidentiality protocols when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Science -
Virgina Collage @ Birmingham, Al
Birmingham, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Call center operations
- Administrative support
- Data collection
- Microsoft outlook
Timeline
Customer Service Representive
Communicatin Test Design, Inc
01.2010 - 06.2025
Pharmacy Tecnician
CVS Pharmacy
10.2003 - 01.2010
Medical Assistant Intern
American Family Care, Inc
01.2001 - 2003
Associate of Science -
Virgina Collage @ Birmingham, Al