Erica Grier
Talladega,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Universal Agent
Williams-Sonoma
San Francisco, California
09.2025 - 09.2025
- Assisted customers with inquiries and provided product information.
- Handled transactions and processed payments efficiently and accurately.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
Customer Service Representative
Sagility Health Inc
Westminster, Colorado
03.2025 - 05.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Patient Care Assistant
HomeNurse Inc
Griffin, Georgia
02.2024 - 11.2024
- Assisted patients with daily living activities in a compassionate manner.
- Provided emotional support to patients and families during care routines.
- Educated patients on personal hygiene and wellness practices effectively.
Patient Care Assistant
Health Force Of Georgia
Atlanta, GA
12.2020 - 11.2023
- Assisted patients with daily living activities in a compassionate manner.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Customer Service Representative
Alorica
Omaha, Nebraska
01.2019 - 02.2020
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Specialist
Walgreens
Orlando, Florida
04.2018 - 10.2018
- Assisted customers with inquiries and product selections efficiently.
- Educated customers on product features and services confidently.
- Documented customer interactions in the database thoroughly for future reference.
Education
Certificate - Pharmacy Technician
Central Alabama Community College
Childersburg, AL10-2025
Associate of Applied Science - Business Administration
Colorado Technical University
Colorado Springs, CO08-2019
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, IA04-2013
Skills
- Medical terminology
- Order fulfillment
- Account updating
- Appointment scheduling
- Data entry
- Problem-solving abilities
- Critical thinking
- Active listening
- Verbal and written communication
- Patient monitoring
- Multitasking ability
- Transaction processing
References
References available upon request.
Timeline
Universal Agent
Williams-Sonoma
09.2025 - 09.2025
Customer Service Representative
Sagility Health Inc
03.2025 - 05.2025
Patient Care Assistant
HomeNurse Inc
02.2024 - 11.2024
Patient Care Assistant
Health Force Of Georgia
12.2020 - 11.2023
Customer Service Representative
Alorica
01.2019 - 02.2020
Customer Service Specialist
Walgreens
04.2018 - 10.2018
Certificate - Pharmacy Technician
Central Alabama Community College
Associate of Applied Science - Business Administration
Colorado Technical University
Associate of Applied Science - Criminal Justice
Kaplan University